Charge 6 and iPhone no longer synching

[SimeyUS]

This morning I got the “unable to synch” message on my iPhone. Went through every step multiple times (Bluetooth off/on, reboot Charge 6, force close app, update software, reboot phone, place device on charger for a while. You name it, I’ve tried it. 
everything is working normally except the synch. Help please. 

[M3LLO]

Having the exact same issue after all troubleshooting. 

 

[Rusty79]

I have the exact same issue this morning, except my phone is an android, I've tried everything.

[Nbrhbr]

I also have the same exact issue. Went through all the troubleshooting steps. 

[PenMak]

Me too! I have an android phone. Do you think it's just short term? 🤔 

[DrWho1957]

Got it two…went through all the trouble shooting still not synching…🤷🏽‍:male_sign:

[Zoe941]

I’m having the same issue, I’ve even took my device off my devices to re pair and now it won’t even pair up. Every time I put the code in to pair up it says “sorry code is invalid” try again 

[Fikel]

I have purchased a Charge 6 today and multiple times telling me code is wrong when trying to connect. Hopefully a blip or its going back 

[SimeyUS · Accepted solution]

So….i just checked again and lo, the synch had taken place. No idea why dozens of attempts didn’t work previously. 

[Pepperj]

Same for me. However, I still can't see my sleep stages (i.e REM, deep, light) I can only see Awake, Restless, Asleep. Anyone else? (I have premium)