Charge 6 blank screen and will not reset

[jb1985uk]

Hi,

I have had the Fitbit charge 6 for nearly 2 weeks and yesterday the screen went blank and had at least 20% battery still. I tried to charge it but nothing is coming up on the screen. when I plug the charger into the Fitbit it vibrates, also if i push the button on the side of the watch it vibrates.

I have followed the steps by switching to different plug and still no luck and I have tried multiple times to reset the device via the charger button (pushing 3 times in 8 seconds) As well as pulling the cable in and out of the plug to hard reset it but still no luck.

Is there a way to do a hard reset of the device via the button? Phone will not find or sync to the device either as it says the battery is low.

Also to add i have tried cleaning the back of the watch charging inlet as well as the charger itself.

[Jjelmer]

I had this happen, got a replacement through their good customer service. But………. The replacement lasted about 1 week and did the same thing AGAIN. Contacted customer service and after several chat sessions and emails got a refund and post paid label to return it. I got a credit to my card within 2 days. 
Fitbit has treated me well and my old Charge 4 is on my wrist working ok, I loved the Charge 6 and wished I still had it. 



Sent from Yahoo Mail for iPhone

[JefferySung]

Oops I said too early. Now my Charge 6 screen went completely blank and nothing I do can make it come on again can fitbit please reach out to me for replacement arrangement? Your chat function is not available 

[RiekoC]

Hello @JefferySung 

Fitbit support personnel don't monitor this forum. You'll need to contact them: Fitbit support (<-- click link).

Personally, I found calling them worked better than doing the chat function.

[JefferySung]

Thanks so much. I managed to chat and they will send replacement. I hope it
works out. Will keep everyone here posted.

[hcaile]

I am having the same issue. Have tried all the solutions and none worked. I finally deleted my connection to the Charge 6 on my phone and now it keeps asking for the 4 digit code on the face of my watch, but the screen is still blank so there is no way to read the code and no other option to by pass this step is provided.

I am very bummed. I've only had the watch about 6 months. never a problem and then the screen just went blank.

[Edword]

I am not sure

[JefferySung]

Hi there, i experienced pretty much what you are experiencing. Chat with
Fitbit and let them know you tried everything, they will send you a brand
new replacement Charge 6 (just the device ie. Without charging cables,
straps etc…) I got mine replaced and it’s working well for now. Hope this
is useful for you.

[BeethovenMoose]

I tried this and still didn't work.  A red line appears at the very top of the black screen, which is what I had before I began trying all the solutions. 

Now what? 

[BeethovenMoose]

And how do we get that contract? 

[RiekoC]

Hello @BeethovenMoose 

Here's the link for Support (<-- click link). Complete the prompts until you get to the page with the contact options.

[Jafonclt]

Having same issue with mine. Trying to charge it again and go through all the steps mentioned prior. Gonna try standing on one leg holding a broom and see if that works too. Only had mine less than a yr. 

[Marcel504]

Maybe sage the room before the ritual or get a priest to work some magic. Do you have pets you could sacrifice?

(That was irony. I feel like I should clear that up for legal reasons because this is the Internet.)

If you have nothing better to do, keep trying. For me all that restarting and updating the firmware suddenly worked when I was bored to death and hungover waiting in line at a coffee place. I was only wearing the Fitbit as a force of habit. It was only later that I realized (again, bored to death on a train ride and hungover) that before I always tried that stuff while the Fitbit was connected to the charger. 

Maybe getting drunk and subsequently hungover is the solution?

[ImCharlotte]

I wanted to try this solution but I couldn't find a way to update the firmware to the watch (or the app on my phone itself).

(I tried through this method: https://support.google.com/fitbit/answer/14237027?hl=en#zippy=%2Chow-do-i-update-fitbit-devices but I don't have a pink "Update" button available in the phone app).

Interested if you're happy to share how you did!

[BeethovenMoose]

I tried all the recommendations. But nothing worked. I knew doing so would probably not work, because the screen would blink & then black out. In addition, I could see a small red line at the very bottom of my screen. I called fitbit & they replaced it as it was only 4 months old.  Word of caution... if you return yours, DO NOT RETURN the bands & battery charger like I did.  I was returned a new watch, but no bands,  no charger. Numerous followup emails did not produce any kind of response.... very frustrating as I had to purchase out of market products as I could not afford the fitbit prices..

[Jafonclt]

Same thing happened to me. Nothing from Fitbit said remove the band before shipping back. Got the new Fitbit but no band.


Good-Nite D.B. Cooper.....Wherever you are!

[FitbitUser1107]

I can't get through to support.

---

I agree. I was on hold for an hour, they opened up a case#for me and I got cut off. Now I can't even contact them, that was 4 days ago. They're definitely hoping we'll go away. We should have realized that once Google bought them there would be no customer service after that

---

So you work for Fitbit, (I mean Google), Rodrigo, do you? You must, if you feel that confident about getting a resolution for everyone? Justin's by all these unhappy customers that have received no feedback, including me, that's not the case

[BeethovenMoose]

After 6 weeks,  I finally received a response from Fitbit. They apogized for the delay & did have both the charger & wrist band sent. I'm satisfied with the result & appreciate their ultimate resolution. The only concern is that I did have to purchase both from an outside party in order to use it,  as I couldn't wait almost two months to get it resolved.  And now that cannot be returned. Maybe it was a fluke on their end of service. Sent from my Galaxy

[FitbitUser1107]

Thanks for your reply. I'm shocked that you were SATISFIED with their
ultimate "resolution", they replaced it after 2 months waiting!! And
meanwhile you had to buy a new one at your own expense? Not acceptable.

[Jjelmer]

I loved my Charge 6 but even after receiving a replacement the second one had the same issue, dead screen. Fitbit after extended communication refunded my money. So now I am wearing my old Charge 4. It’s ok and hasn’t let me down. 


Sent from Yahoo Mail for iPhone

[FitbitUser1107]

Omg, my charge 4 never let me down either. How did you even get in touch
with them?. I filled in the complaint form on the forum and it's been over
a week with no reply. I can't find a customer service number or email
address anywhere? What do you mean be "extended" communication anyway?
Thanks!