Charge 6 blank screen and will not reset

[jb1985uk]

Hi,

I have had the Fitbit charge 6 for nearly 2 weeks and yesterday the screen went blank and had at least 20% battery still. I tried to charge it but nothing is coming up on the screen. when I plug the charger into the Fitbit it vibrates, also if i push the button on the side of the watch it vibrates.

I have followed the steps by switching to different plug and still no luck and I have tried multiple times to reset the device via the charger button (pushing 3 times in 8 seconds) As well as pulling the cable in and out of the plug to hard reset it but still no luck.

Is there a way to do a hard reset of the device via the button? Phone will not find or sync to the device either as it says the battery is low.

Also to add i have tried cleaning the back of the watch charging inlet as well as the charger itself.

[MaCrisGBFitbit]

Hi @reproman!   Welcome to our community forums!

I'm sorry to hear that your Charge 6 is not working.

Please confirm if you already tried the troubleshooting steps suggested previously? 

[reproman]

because I purchased the fitbit 6 through LLC (an Amazon third party),
fitbit won't honor the warranty

[reproman]

yes; but because I purchased the fitbit 6 through LLC (a third party Amazon
reseller) fitbit won't honor the warranty (even though they have me on
file).

[pcwalking]

Read the prior post--I got another NEW 6, under warranty.

[TAMBO40]

Nope. Haven’t used a Fitbit since. Honestly Iv been through so many, but after this problem, I got rid and haven’t gone back.

Sent from Outlook for iOS<>

[pcwalking]

Is it older than 1 year? Where did you purchase it? Did you tell them
everything you tried to do and the number of times you tried them? Let me
know these things and then I will try to see if you left out anything.
It's so aggravating for this to happen. But hang in there and we shall
see what happens.

[pcwalking]

Good for you!! I'm next for the change but I will stay with my fitbit
until it dies--which probably won't be too long. 🙄 I have owned several
of them thru the yrs. I'm thinking about finding a fairly cheap brand, if
it's OK then buying several more and just throwing them away when the
inevitable happens. Or bite the bullet and getting an apple. What did brand
did you get?

[HC2107]

Reklamiert und Ersatz erhalten.

Hedi Clemens