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Charge 6 cannot pair with phone

‎10-12-2023 19:30 - last edited on ‎10-13-2023 11:41 by Fitbit Moderator

‎10-12-2023 19:30 - last edited on ‎10-13-2023 11:41 by Fitbit Moderator

I got my Charge 6 today, charged it, and upgraded the Fitbit app, the device shows in the app but cannot pair. Turned off/on the Bluetooth and retried no difference. On Charge 6 nothing changes and displays download the Fitbit app. I reconnected my Charge 4 and it is working fine. Any pointers on what else I can try?


Moderator Edit: Clarified subject

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100 REPLIES 100

‎12-28-2025 17:27

‎12-28-2025 17:27

I let my battery run down to zero. I let charge 6 sit dead for a 2-3 weeks. On the mean time I went back to using charge 5 instead.  Today I fully charge my charge6 and went to fitbit app on my phone and switched to a different device.  Hence my charge6 follow on screen instructions and got a code to pair to my phone. After a few minutes my phone paired it and I'm back using my charge6. 

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