Charge 6 distance not syncing.

[Davidtabor]

My Charge 6 isn’t displaying the correct distance or distance goal on the watch. In the app, the distance is tracked and the goal is correct. The watch always shows 0 distance however. 

 

 

 

[RiekoC]

Hello @Davidtabor 

Have you had a chance to restart your Charge 6 to see if that will fix the issue you're seeing?

[FatimaFitbit]

Hi there! @Davidtabor A warm welcome to the Fitbit Community!

Thank you so much for reporting this situation and for the screenshots.

@RiekoC Thanks for the help!

@Davidtabor Since some days have passed, can you confirm if this situation continues? 

In the meantime I suggest you try to set up as a new device your Charge 6.

[fmax95]

Suddenly my charge 6 stop tracking distances.

I see some km while using the fitbit App, but it remains always 0 from the band.

Additionally the distance i see from the App doesn't seems correct: yesterday i played tennis for 90 mins and it tracked 0 km.
Any workaround ? please have this fixed as soon as possible since it's quite frustrating.

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