Charge 6 isn't syncing after latest updates .

[Wilksfarm]

My charge 6 isn't syncing after most recent updates. I wish Google would leave well enough alone. My charge 5 quit with a dead battery after updates. I'm ready to try something else. 

[dfernhash]

My Fitbit Charge 6 stopped syncing with my Android phone this week. I've tried all possible combinations of factory resetting, turn off/on bluetooth, removing and reinstalling the app, praying to God, etc, but no luck.

It is very frustrating that a company like Fitbit can't do basic QA testing on their app upgrades before releasing to the public. I guess we are at the mercy of incompetent managers at Fitbit that can let this slip through their CI/CD pipeline (if they have one). 

I am hoping more people raise this issue and make enough noise so their bunch of slackers can pay attention and release an app update with the fix soon.

Until then, don't waste your time trying to fix yourself as you will need an app update to make it work again.

[Hiramabif]

My wife's and my charge 6 have not synced in the last 4 days, tried every thing several times, Blue tooth off and on Uninstaller app and reinstalled app, several times. I did a factory reset on mine and now can not get it to do anything. Need help

[JeffreyGriff]

I downloaded latest version (2.9) of fitbit app, and it has not improved situation. My charge 6 was working OK until update 2.7 and stopped syncing and now will not pair with my android phone.

[Lizmorgan144]

Just bought new charge 6, replaced versa 3 as I was told it was faulty, now I don't have a fitbit at all working. I was told by fitbit they are working on it abd keep trying. Not sure if I should just return charge 6 and use another fitness tracker. Seems to be taking ages to fix.

[DramaQueenDiva]

Apologies for what you're going through, but if you expect users such as us to help you, then you need to tell us EXACTLY what's happening.

[DramaQueenDiva]

Ok please tell us EXACTLY everything that you tried.  It's great that you mentioned a few things you tried, but we need more to find out if you really did everything to make sure that you're not repeating the same steps.

I usually start with clearing the app cache and data, but since you never mentioned the make and model of the phone/device involved, we can't even guide you on how to do that.  iPhones and Android devices have different paths to follow to complete that task.

Also, have you tried disconnecting the device from your Fitbit account and reconnecting if?  That was never mentioned in the original post.

Finally, did you try doing a factory reset of the device?  That was also not mentioned in your post.

[cjvc]

I’m in the same situation. New user and very disappointed!!! Should not have to jump through so many hoops either. Still in return period, and considering it.

[DramaQueenDiva]

Ok, @cjvc , so I will be of limited assistance here since I don't use an iPhone or MyFitnessPal.  Have you tried contacting MyFitnessPal?

[Hiramabif]

Hi Drama Queen,

I and my wife both have Android, Samsung A13 phones, we both have Charge 6
's
I have cleared the cache and data, I have Uninstalled and reinstalled the
fitbit app from the Google store several times, I have turned on and off
the Bluetooth several times, I Factory Reset my Charge 6, only, all it dies
now is say
" Download the fitbit app. "
Which I've stated above.
Any thing else you might suggest I try?
Thank you
Hiramabif

[DramaQueenDiva]

Thank you for that information. Have you both tried restarting your phones?

Also, what time did you try to sync? If the server is busy, try again at a time that's not peak for people syncing. For example, don't try syncing around meal times or try syncing later in the day.

[honeqwo2]

I have had my charge 6 for like 5 months now. I didn't have much of a problem until a few days ago. My Fitbit was randomly disconnected and I still haven't been able to find it on my Bluetooth and app. Every time I try to pair up it shows something went wrong try again. I ve tried restarting both my Fitbit and phone, force-stopping the app, and still nothing. can anyone help me with what to do next? thanks

[RiekoC]

Hello @honeqwo2 

There is a known issue affecting connecting and syncing on the Fitbit side. The team is aware of the issue and has been working on fixing the problem.

From the user posts I've read, it seems that the majority of the users with this issue have Samsung phones. Do you have a Samsung phone?

Also, which version of the Fitbit app are you using? You can find the version information by tapping on your picture/avatar in the upper right of the Today page in the Fitbit app and tapping on Help. The page that opens will have your Fitbit version information.

----

Hello @Hiramabif & @cjvc 

There is a known issue affecting connecting and syncing on the Fitbit side. The team is aware of the issue and has been working on fixing the problem.

From the user posts I've been reading, it seems that the majority of the users with this issue have Samsung phones.

At this point, there isn't any further troubleshooting we can recommend since the issue is on the Fitbit side.

----

Hello @Lizmorgan144 , @dfernhash , @JeffreyGriff 

There is a known issue affecting connecting and syncing on the Fitbit side. The team is aware of the issue and has been working on fixing the problem.

From the user posts I've been reading, it seems that the majority of the users with this issue have Samsung phones. Do you have a Samsung phone?

Also, which version of the Fitbit app are you using? You can find the version information by tapping on your picture/avatar in the upper right of the Today page in the Fitbit app and tapping on Help. The page that opens will have your Fitbit version information.

At this point, there isn't any troubleshooting steps we can recommend since the issue is on the Fitbit side.

[Sandyleij]

I have the same problem. Untill last wednesday my tracker doesnt pair with my Samsung phone

[Hiramabif]

Thank you for your email regarding my issue on syncing Charge 6. I had just
bought it this past August and liked it.
Hiramabif

[Wilksfarm]

I'm glad you like it. I hope you have better luck with yours than I have.

[Tennis_pickle]

I'm experiencing the same problems with my Charge 6. I bought it two days ago to replace my Charge 4. I jumped through all the same hoops, with no success.

I have a Samsung A13, and the Fitbit app version 4.28.1, which must be the latest because I uninstalled it and reinstalled it on my phone.

How will I know when this problem will be fixed? 

I[m very tempted to return the Fitbit if this is not resolved soon.

[RiekoC]

Hello @Tennis_pickle 

There is a message on the Fitbit Support page acknowledging the issue for Android users, which may have appeared starting yesterday (28 Oct 2024). See below

So far, I haven't see a timeline for the fix. I expect that the message on the Support page will be removed when the issue has been fixed.

[Wilksfarm]

Thanks for the message.

[RiekoC]

Hello @Wilksfarm , @Tennis_pickle , @Hiramabif , @Sandyleij , @honeqwo2

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.