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Charge 6 - not charging

ANSWERED

‎01-02-2026 06:55 - last edited on ‎01-02-2026 09:09 by Fitbit Moderator

‎01-02-2026 06:55 - last edited on ‎01-02-2026 09:09 by Fitbit Moderator

Bought a charge 6 as a gift to someone else.  Out of the box it went onto a charger, the screen lighted up to show it was connected.  Checked it the next morning, it was completely dead. Cell phone app could not find the device to sync.  Tried charging on a different USB port (and another after that).  All posts are shiny and clean. Bought a replacement charger, and it still won't charge with that.  Or at least, nothing I do will make the screen come back on - it just sets there blankly.

Moderator edit: updated subject for clarity

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Accepted Solutions

‎01-02-2026 09:02

‎01-02-2026 09:02

Hi @A.Thorn, thanks for stopping by, I hope you're doing well.

I'm sorry to hear the device you bought as a gift to someone else is unresponsive. I appreciate all the troubleshooting steps you have already tried.

Sometimes the device is charged but the screen just need a restart. If your device is unresponsive:

  • Connect your device to the charging cable. For instructions, refer to How do I charge my Fitbit device?
  • Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.

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3 REPLIES 3

‎01-02-2026 09:02

‎01-02-2026 09:02

Hi @A.Thorn, thanks for stopping by, I hope you're doing well.

I'm sorry to hear the device you bought as a gift to someone else is unresponsive. I appreciate all the troubleshooting steps you have already tried.

Sometimes the device is charged but the screen just need a restart. If your device is unresponsive:

  • Connect your device to the charging cable. For instructions, refer to How do I charge my Fitbit device?
  • Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.

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‎05-06-2026 14:16

In response to DavidFitbit

‎05-06-2026 14:16

Tried that and does not work!!! Want a replacement watch! That works, apparently I am not the only one with that problem. Works for 10 days and then will not charge even with “fix”!!!!

Best Answer

‎05-07-2026 06:03

In response to zjanet

‎05-07-2026 06:03

Hi @zjanet, thank you for your message.

I'm sorry to know your device is still not working. Have you tried the troubleshooting proposed by @A.Thorn?

Some scenarios and the possible solutions are listed in our help article Why isn't my Fitbit device's battery charging?

On the other hand, I understand your feelings about this situation. Prior to confirming you need a replacement watch, take a look at what is proposed here above. Thanks for your time in this process.

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