Charge 6 not syncing

[mortoam]

I bought my Charge6 about 4 months ago to replace an ailing Charge2 (which had always been very reliable). 3 days ago it stopped syncing, having given a few problems with this over the last month or so. I tried restarting the device and re-installing the app on my phone, after deleting all previous Fitbit devices from Bluetooth settings. Now it won't pair with or set up the Charge6 at all and doesn't recognise it, despite me following all the instructions as if I was setting up a new device.

Help please!

Moderator Edit: Formatting.

[LolaMC]

@ManuFitbit & @RiekoC - Just got home from work, uninstalled the app - reinstalled the app in the Play Store after verifying version 4.28.2 was there - it has been searching for the Charge 6 for 10 minutes and I just got the "Something went wrong.  An error occurred.  Please try again".  Tried again and it's still searching for my Charge 6 and after another 20 minutes I exited the setup.  It's not fixed.  I'm using a Samsung A13 and last update is version 10 with no other update available.  Hopefully the support team can fix this faster than a week and a half more.

Moderator Edit: Formatting

[waldo39]

Yeah its the A13 that is the problem I tried another Samsung and the app fired up straight away, just gotta wait till maybe 4.28.3

at least I have a watch back now and can sync data but not use phone..

[LolaMC]

@ManuFitbit - my Samsung A13 had an update today from version 10 to 13.  Tried the app again and still not able to connect either of my watches.  Any word from support as to when they think this might be fixed?

[peppermint24]

Hi I'm using google pixel 3. It no longer updates but as if yesterday it
has synched yesterday and today...no reason why

[LolaMC]

@ManuFitbit & @RiekoC  - Fitbit has pushed a new update 4.28.3 and HALLELUJAH I'm now connected!!!  Hopefully everyone else that was having issues, especially with Samsung A13's can get back to using their trackers

[wvardon]

Thank you LolaMC... downloaded new update and am finally connected!! Please don't do that again Fitbit/Google.. it was so frustrating. But, thank you for working to get it sorted. Hopefully all other A13 users will be able to use their devices again. x 

[LolaMC]

You're welcome @wvardon  - I'm just glad it's over, and I agree - I hope this doesn't happen again.  Take care!

[Harper2019]

Its now working with the new update, why didn't you tell all your users the problem, i was on the phone this morning and nothing was said it was your problem, not good

[Frimmel]

On an A10e and it took till this .3 version to get mine working again.

[RiekoC]

Hello all

Thank you for letting us know that version 4.28.3 finally fixed the syncing issue.

I agree with everyone else. Please Google Fitbit, we are asking that this doesn't happen again.

[Berneice]

Thank you. Yes, this should not happen for more than a day or two and
google should say something on the site.