Charge 6 stopped working after update

[Rantvents]

My watch was working fine after a firmware update the screen shut off then the button stopped working then it stopped charging this is the third Fitbit I bought this company purposely bricks their devices so we have to buy new devices.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community forums, @Rantvents.

Thanks for taking the time to share the issues you've had with your Charge 6, and I apologize for this inconvenience. Fitbit always strives to improve our devices so all our members can have a good experience with them, and your input will definitely help us to continue working on them.

I went ahead and contacted our Support team, and it seems that you already have a case created. Because they have access to your information, I'd recommend keeping an open communication with them in order to receive further assistance.

[Rantvents]

They do have my case they tried the troubleshoot it told me they called me back then never called back you guys sent on a firmware update that bricked our devices you should replace them all or give us a full refund this is beyond a scam this is beyond ridiculous I work with technology every day and I've never seen anything like this

[Rantvents]

What are you going to do the right situation are you going to send me a full refund or send me a new device?

[Peghigs]

I'm having same issue.  Software update 5 hours ago.  Screen now black, 4 month old Charge 6 totally unresponsive.  Will not restart.  Side button not working.  Total useless black screen.  86% charged...  that's not the issue.

[Abhineet192]

Same issue, device just blacks out. Even the battery is getting drained quickly now. What to do

[Bree53]

I'm having the same issue - my Fitbit was working fine; went to sleep and woke up this morning to a black screen. Placed on charger and it's now showing the wrong time that I can't seem to update

[RiekoC]

Hello @Abhineet192 & @Bree53 

Have you tried restarting your Charge 6 by using the charging cable that came with your device? That's the first recommended troubleshooting step to try.

The other recommended troubleshooting step is changing the clock face. This has worked for some users.

If neither of these steps are successful in getting your Charge 6 back to working normally, the next step is to contact Support (<-- click link). Complete the prompts until you get the option to chat or call. You may be better off calling and talking to a support agent.

[Rantvents]

Tried that among every other troubleshooting step you could possibly
imagine many times. After the update it stopped working.

[RiekoC]

Hello @Rantvents 

Thank you for letting us know that you've already tried the recommended troubleshooting without success. The next step would be to contact Support. They will be able to help you with the refund/replacement process.

[Rantvents]

Sure how do I get a replacement?

[RiekoC]

Hello @Rantvents 

Please contact Support (<-- click link) to start the replacement process. Complete the prompts until you get the option to chat or call.