Charge 6 unresponsive

[JennyD13]

Fitbit charge 6 on charger all night but won't turn on. I've tried everything that has been suggested but there is nothing at all on the screen. It's only a few months old. 

[MarioSFitbit]

Hi @JennyD13 and warm welcome to the Community. 

I appreciate your message, and I'm sorry to hear that your Charge 6 is unresponsive. Thank you for the troubleshooting steps you tried. 

Please let me suggest you some steps: 

1. Connect your Fitbit device to the charger.
2. Quickly lift it off and put it back on.
3. After a half-second pause, repeat this pick-up-and-place move 3 more times, all within 8 seconds.

I also recommend you to take a look into the following help article, and apply these steps: Why isn't my Fitbit device's battery charging?

[RiekoC · Accepted solution]

Hello @JennyD13 

If the troubleshooting suggested by the Moderator doesn't work, the next step would be to contact Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources, you've already done that) to get to Step 3 which has the contact options. If Support determines that your device is defective, they will tell you what are your options under warranty. 

[JennyD13]

Thank you. That seems to have fixed the problem. It was fully charged so
don't know what happened.

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Thank you if it happens again I'll contact them.