Charge 6 updated last week

[smince]

My charge  6 updated last week now I cannot  reply  quick texts from my watch now.  Sleep log not working.  I have tried for a week to get help. So far no help!! Very frustrating!!!!!

[DramaQueenDiva]

Do you have iOS or Android?

[mikey_pdx]

Has to be Android. iOS doesn't have the quick-reply feature.

[smince]

It's an android, had my watch since November 2023

[smince]

I have an Android phone.  That's not the problem.  It was working  fine til the update. 

[bobdob]

What updated, the app or the fitbit? What versions do you have? I still have the 202.94 firmware that's at least 5 months old, and the app updated May 8. Quick replies and sleep logging are working fine. But I would be greatly interested to hear if new firmware is rolling out!

[smince]

Both updated

[DramaQueenDiva · Accepted solution]

When you say that certain features aren't working, what exactly isn't working?  Can you send screenshots?

[smince]

My quick replies on my charge 6 , I cannot reply quick replies anymore.
It hadn't worked since the end of April.

[DramaQueenDiva]

Again, any chance you can send a screenshot?  Just saying you're having trouble with it doesn't help me help you since I can't see what you see.

[smince]

A screen shot of what? I can't send a screen shot of my watch unless I get
a text message. And I can't reply with quick texts from it!!! AGAIN!!

[DramaQueenDiva]

I need you to take a picture of your watch and send it.  Without it, I can't see what's going on.  You need to take your phone, take a picture, upload it to the computer, come back here, and upload it to this site.  

What I'm trying to see is what the screen looks like and if there's an error message.  That's why that picture is critical.

[tikityboo]

Did you turn off your android and restart it.  quite often after an update and android will need to be turned off and restarted to set the new update.

Good luck!

[smince]

Yes!