Charge 6 will not sync even after soft reset or hard reset

[byunkib2]

Noticed my charge 6 wasn't syncing (had it 3 months, first time done this).

Tried resetting app and phone, nothing. Bluetooth on and off, nothing. Told phone to forget charge 6 in hopes watch would do something, nothing.

Tried soft resetting, does nothing at all. Tried instructions for hard reset and again nothing.

Button on side gives haptics. Can scroll through screens fine, HR working.

Any clues?

Moderator Edit: Clarified subject.

[Kathleen25]

I have the same problem and tried the same things you did. Still not syncing.

[RiekoC]

Hello @byunkib2 and @Kathleen25 

This help article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link)

It sounds like you have already done the recommended troubleshooting without success. At this point, you should contact Fitbit support (<-- click link) to see if they can confirm that your device is defective. If they confirm it's defective, they should let you know what are your options under warranty.

[jeneflowa]

I had this issue. After trying everything you did and not succeeding, I deleted the Fitbit app and reinstalled it. It worked after that. Hope that helps you too.

[AndreaFitbit]

Welcome to the Fitbit Community, @byunkib2, @Kathleen25, @jeneflowa. I'll be glad to assist with your Charge 6 syncing query.

@RiekoC, thank you for sharing the help article. @jeneflowa, I'm glad to hear that after deleting the app and reinstalling you were able to sync. 

@byunkib2, @Kathleen25, I would recommend trying setting up your devices again:

1. Tap the Today tab >  Then tap Devices .
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.