04-10-2024
01:24
- last edited on
04-12-2024
11:46
by
AndreaFitbit
04-10-2024
01:24
- last edited on
04-12-2024
11:46
by
AndreaFitbit
Noticed my charge 6 wasn't syncing (had it 3 months, first time done this).
Tried resetting app and phone, nothing. Bluetooth on and off, nothing. Told phone to forget charge 6 in hopes watch would do something, nothing.
Tried soft resetting, does nothing at all. Tried instructions for hard reset and again nothing.
Button on side gives haptics. Can scroll through screens fine, HR working.
Any clues?
Moderator Edit: Clarified subject.
04-10-2024 09:24
04-10-2024 09:24
I have the same problem and tried the same things you did. Still not syncing.
04-10-2024 14:00
04-10-2024 14:00
Hello @byunkib2 and @Kathleen25
This help article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link)
It sounds like you have already done the recommended troubleshooting without success. At this point, you should contact Fitbit support (<-- click link) to see if they can confirm that your device is defective. If they confirm it's defective, they should let you know what are your options under warranty.
Rieko | N California USA MBG PE
04-11-2024 08:11
04-11-2024 08:11
I had this issue. After trying everything you did and not succeeding, I deleted the Fitbit app and reinstalled it. It worked after that. Hope that helps you too.
04-12-2024 11:56
04-12-2024 11:56
Welcome to the Fitbit Community, @byunkib2, @Kathleen25, @jeneflowa. I'll be glad to assist with your Charge 6 syncing query.
@RiekoC, thank you for sharing the help article. @jeneflowa, I'm glad to hear that after deleting the app and reinstalling you were able to sync.
@byunkib2, @Kathleen25, I would recommend trying setting up your devices again: