Charge 6 won’t charge

[Peterdouglas]

My three month old Charge 6 has stopped taking a charge. Contacts for device and cable are clean and undamaged.

[Julia_G · Accepted solution]

Hi, @Peterdouglas , sometimes a Fitbit seems not to be charging when (for whatever reason) it has become unresponsive instead.  In this case I would give it  a couple of hours charge using a plug and socket known to be working.  When it has been on the charger for a good two hours - even if it doesn’t seem to be charging - give it a restart .  You may have to try the restart a couple of times but hopefully it will spring back into life and all will be well.

If after a couple of hours charging and several restart attempts the Fitbit is still dead then I would recommend getting in touch with Fitbit Customer Support on Contact.fitbit.com .  Be sure to tell them the trouble shooting steps you have already tried.

[Peterdouglas]

Thanks Julia, 

That was it!

Pete

[Julia_G]

Hi, @Peterdouglas , I am super glad that that solved your problem.  In that case it would be great if you could mark my post as a “best answer”.  It will help other users searching for the same issue, and also apparently will make Google like me better 😄.

[Peterdouglas]

Will do!

[Vv77]

Just received a Charge 6 as a gift. It won't charge. Only got to 37% and quit. Tried everything. Too difficult to work with. Returning it.

[ManuFitbit]

A warm welcome to the forums @Vv77.

Thank you for letting us know the difficulty that you are experiencing with the device.

May I know if you followed the advice given by @Julia_G above?

Before returning the device, I'd suggest you take a look at the points listed in this help article: Why isn't my Fitbit device's battery charging?

Please, confirm that you have tried to restart the device as indicated here:

1. Connect your device to the charging cable. For instructions, refer to How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

[Vv77]

Shouldnt have to go through steps to charge a device. The device will not restart, nor will it charge. Unusable.  Disappointed.  Returning device.

[Dorisbob]

Didn’t work I couldn’t find a reset button on the charge because the only charger is a generic charger that takes charging cords. However I used “unbind” and reset the connection to Bluetooth. It is finally charging after multiple attempts. 

[Krishnen]

My Fitbit charge 6 is also facing the same issue. I tried everything so far and it still won't power on. Based on the reply on this page, I tried contacting customer support but I'm not getting any link to do that.

[Dorisbob]

I couldn’t find a link either. Sorry.
Sent from my iPhone

[RiekoC]

Hello @Krishnen , @Dorisbob 

Please use this updated link to contact Support (<-- click link). Complete the prompts until you get the option to chat or call. 

[marwk]

Thank you, this solved my issue. Thought my Fitbit was done for, thank you very much!