Charge 6 won’t sync

[slcarpenter]

My charge 6 does not sync automatically and will hardly sync manually.  It often goes half way and stops.  This is a new problem.  It worked until about a week ago.  The “push the button 3 times” restart does not work either.  

[GeeLisa]

Interestingly, the same thing happened to me.

Maybe they fixed something in the software.
Sent from my iPhone

[TomatoLady]

Reset everything from Charge 6, and your app.

I went through everything and nothing worked. The device died completely on
a trip. They are sending me an replacement as under warrently.

--
Linda Ikuta

[Sammie444]

Has anyone found a fix for this? I've had the Charge 6 for over 3 months now and is useless. I have to manually sync everyday - only get notifications on my fitbit for an hour or so after then it goes back to just telling the time and doesn't let me know if I'm getting a phone call !!

I've tried everything, reinstall on phone, back to factory on fitbit etc.

I loved my Charge 4, had no issue till the strap connector broke and was forced to buy a new one.

I really want to exchange this one with a charge 5

[Bendymavis]

If it was me I would contact Fitbit via their online chat service and request a replacement. 

Mine has sorted itself out so am quite happy with the watch.

[Sammie444]

I've got so many ticket references, been in contact with them during past 3 months and just keep taking me through same troubleshooting steps.

[Bendymavis]

Oh dear , let's hope you get it sorted soon, as it is frustrating. 

[Tara8]

I received a charge 6 for Christmas and loved it, but am having the same issues syncing it. Is there a fix?

[Bendymavis]

As far as I'm aware there isn't a fix. You could try deleting the app and re installing. I did this in the first instance and it seemed to sort itself out on its own. As I mentioned in a previous post I tend to leave it to sync on its own rather than do it manually. Hope you get it sorted.

[GeeLisa]

I can’t tell you why, but mine just started syncing correctly one day. It seemed to coincide with when I plugged it into my laptop and charged it that way. I don’t know whether that was correlation or causation, but right after that, it started syncing properly.

Sent from my iPhone

[slcarpenter]

I am still having problems keeping it synced, although it is a little
better. Still have to manually sync it most of the time…but not always.
Very annoying.

[Tara8]

Thanks for the help, I’ll try that!

[Sammie444]

Same situation - had Charge4 for years that just worked.  'Upgraded' to Charge 6 in Jan and it has never synced correctly. After hours to customer support, as I was asking for a refund, they sent another Charge 6. EXACTLY the same issue. To see if it was my phone my husband, (who's never had a fitbit before), installed and started to use it and guess what - it never syncs!  This is 100% a Charge6 Fitbit issue and they don't seem to want to fix it problem.

[Bendymavis]

It's very strange as mine is working fine now. I have a android phone so not sure if this makes a difference although it shouldn't. 

[Sammie444]

Could be, we’re on iOS 

[Bendymavis]

I always wonder if Apple want you to use their Apple watch . I could be wrong. It would be interesting to know how many people who have syncing issues have a IOS phone 🤔

[anneruthh]

I have the exact same issue. My weekly overview is just blank because it does not synchronize on its own, whereas my charge 4 would always be up to date. Manually syncing seems impossible. What is happening?!

[Tara8]

That’s an interesting thought. I have an Apple phone and have issues.

[Flamelily]

Mine not syncing either from yesterdsy. It was working now it is not.

[Andipants]

Exactly my situation. So frustrated, I should not have upgraded!

[Finert]

Same issue here since I got the Charge 6, also had the Charge 4 before without a single problem.

The only reliable workaround on my end is to restart the Charge 6 while I have the App opened on my iPhone. After the restart I can manually sync for a few hours before it stops working again.