Charge 6 won't sync

[SS2431]

New update-Will not sync after 2 days. 

I've gone through every step and I'm down to the last resort of factory resetting it but I don't want to lose the info it gathered. 

Anyone else get to that point?? 

Or how did you resolve your issue?

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Welcome to the community, @SS2431.

Thanks for taking the time to troubleshoot your Charge 6. I understand your concern and before we go through that process, could you confirm if the syncing issue started after updating the firmware? Do you see an error message when trying to sync? Also, what is the model of your phone?

Assuming you've tried the steps described here, I'd recommend reconnecting your tracker by doing the following:

1. Forget your Charge 6 from the Bluetooth settings.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app, tap Devices > Add More Devices.
5. Select your Charge 6, tap Replace Device and follow the on-screen instructions.

[SS2431]

It was definitely after the update.

Just says won't sync. Motorola stylus 5g. I did all the above the last couple days. 

Just tried all of it again and of course it started working again. 

But I lost the last few days of info, I thought it saved all that if it didn't sync?

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Just kidding, it's all there now, just restarted everything again.

Thanks!

[LizzyFitbit]

Hi there, @SS2431.

That's great news! Thanks for keeping me posted, I'm happy your tracker is connected and your information synced well. By the way, I'm going to mark my post as the Best Answer to help other members experiencing similar issues.

I hope you can keep crushing your goals with your Charge 6. Have a good one!

[YELLIN4U]

Sync still does not work. Followed all the steps, downloaded app, reset Charge 6. but Charge 6, only a 3 months old, just stopped syncing with Fitbit App on phone. Spending way too much time on devices that are too complicated, not supported, don't work. It's not fun out here in the consumer non-help desk world.

[Janet2809]

Me too, now the app won’t even add my charge 6 to the app!

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Hang in there, I finally got my device to sync. Persistence isrequired it
appears.

[MD0306]

 

I’m having the same issues. Tried everything here except now Fitbit can’t find my charge 6 and is coming up with an error… despite my Bluetooth showing it as connected (AFTER saying forget this device 🙄).  All since the most recent update. Wish I could just uninstall it. Seems like every new update just makes this app worse! 

[MKForster]

Apple Iphone 13 mini - hasn't synced since update on 5/21.   Wants me to connect the phone through Health Data. Doesn't show in Icloud as synching and isn't an option to add the app.  Date on charge 6 is correct but the steps continue to add since 5/22.  Did all the steps above . Reinstalled app and synch to phone.  Seems Apple doesn't want to play nice with the update.