Charge 6 won't sync

[SS2431]

New update-Will not sync after 2 days. 

I've gone through every step and I'm down to the last resort of factory resetting it but I don't want to lose the info it gathered. 

Anyone else get to that point?? 

Or how did you resolve your issue?

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Welcome to the community, @SS2431.

Thanks for taking the time to troubleshoot your Charge 6. I understand your concern and before we go through that process, could you confirm if the syncing issue started after updating the firmware? Do you see an error message when trying to sync? Also, what is the model of your phone?

Assuming you've tried the steps described here, I'd recommend reconnecting your tracker by doing the following:

1. Forget your Charge 6 from the Bluetooth settings.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app, tap Devices > Add More Devices.
5. Select your Charge 6, tap Replace Device and follow the on-screen instructions.

[SS2431]

It was definitely after the update.

Just says won't sync. Motorola stylus 5g. I did all the above the last couple days. 

Just tried all of it again and of course it started working again. 

But I lost the last few days of info, I thought it saved all that if it didn't sync?

[SS2431]

Just kidding, it's all there now, just restarted everything again.

Thanks!

[LizzyFitbit]

Hi there, @SS2431.

That's great news! Thanks for keeping me posted, I'm happy your tracker is connected and your information synced well. By the way, I'm going to mark my post as the Best Answer to help other members experiencing similar issues.

I hope you can keep crushing your goals with your Charge 6. Have a good one!