Charge 6 won't sync

[SS2431]

New update-Will not sync after 2 days. 

I've gone through every step and I'm down to the last resort of factory resetting it but I don't want to lose the info it gathered. 

Anyone else get to that point?? 

Or how did you resolve your issue?

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Welcome to the community, @SS2431.

Thanks for taking the time to troubleshoot your Charge 6. I understand your concern and before we go through that process, could you confirm if the syncing issue started after updating the firmware? Do you see an error message when trying to sync? Also, what is the model of your phone?

Assuming you've tried the steps described here, I'd recommend reconnecting your tracker by doing the following:

1. Forget your Charge 6 from the Bluetooth settings.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app, tap Devices > Add More Devices.
5. Select your Charge 6, tap Replace Device and follow the on-screen instructions.

[SS2431]

It was definitely after the update.

Just says won't sync. Motorola stylus 5g. I did all the above the last couple days. 

Just tried all of it again and of course it started working again. 

But I lost the last few days of info, I thought it saved all that if it didn't sync?

----

Just kidding, it's all there now, just restarted everything again.

Thanks!

[LizzyFitbit]

Hi there, @SS2431.

That's great news! Thanks for keeping me posted, I'm happy your tracker is connected and your information synced well. By the way, I'm going to mark my post as the Best Answer to help other members experiencing similar issues.

I hope you can keep crushing your goals with your Charge 6. Have a good one!

[YELLIN4U]

Sync still does not work. Followed all the steps, downloaded app, reset Charge 6. but Charge 6, only a 3 months old, just stopped syncing with Fitbit App on phone. Spending way too much time on devices that are too complicated, not supported, don't work. It's not fun out here in the consumer non-help desk world.

[Janet2809]

Me too, now the app won’t even add my charge 6 to the app!

---

Hang in there, I finally got my device to sync. Persistence isrequired it
appears.

[MD0306]

 

I’m having the same issues. Tried everything here except now Fitbit can’t find my charge 6 and is coming up with an error… despite my Bluetooth showing it as connected (AFTER saying forget this device 🙄).  All since the most recent update. Wish I could just uninstall it. Seems like every new update just makes this app worse! 

[MKForster]

Apple Iphone 13 mini - hasn't synced since update on 5/21.   Wants me to connect the phone through Health Data. Doesn't show in Icloud as synching and isn't an option to add the app.  Date on charge 6 is correct but the steps continue to add since 5/22.  Did all the steps above . Reinstalled app and synch to phone.  Seems Apple doesn't want to play nice with the update.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

@YELLIN4U, @MD0306 and @MKForster Thanks for joining this thread and sharing the steps that you've tried, as well as screenshots of the error message. I'm sorry that you're going through this experience and because it's been a few days since you posted, may I know if the issue persists? What is the model of your phone? Also, did you turn off or take to another room any other Bluetooth device to prevent interference?

Our team released a new Fitbit app version, so please make sure to install it and try syncing your Charge 6 one more time.

@Janet2809 I'm happy this got sorted out and thanks for your efforts!

[MKForster]

I had to reset my Charge 6.  I have an apple 13 mini.  The issued occurred right after the Iphone software update.  

[MD0306]

I have since stopped using my Fitbit entirely. Too many issues, too little support, and not an enjoyable platform since the Google transition. The competitiveness and sense of community that once motivated me has been scrapped by Google & now it’s just another device to charge and notifications to dismiss.

Sent from my iPhone

[YELLIN4U]

My sync issue has mostly been resolved, but I there is no way for me to
remove my original question from the "thread". That would be a nice feature
to see if anyone ever resolves their issues not just has one.

[sampsonkieran]

Hi I’ve had the same problem. Since the new update synching is intermittent at best.

The other issue I’m finding is that on the Fitbit,  the small ‘disconnected’ icon keeps popping by down and covering the heart rate, which is very annoying. 

This morning I tried to update the face to limit the impact of the issue, but found that it couldn’t connect to my iPhone. 

Having tried the steps above, my Fitbit no longer connects at all to my iPhone and weirdly looks as if it can no longer charge. 

Do you know when FitBit will resolve the synching disconnect issue as it’s been a good couple of months since the failed update? My Garmin doesn’t have these sort of intermittent problems and failed updates. 

[LizzyFitbit]

Hi everyone.

Thanks for the additional information, and the time taken to share your feedback. I understand how frustrating this has been for you and I apologize for this experience. Our team strives to improve our devices and the input we receive from our members plays a crucial role in this process.

Regarding the syncing issues, as a last resort I'd suggest uninstalling and reinstalling the Fitbit app. Then reboot your phone and try setting up your Charge 6 as a new device to reconnect it with the Fitbit app.

@sampsonkieran In regards to the disconnected icon, our team is aware of this issue and they're currently working on a resolution. I will share more information with you as soon as it becomes available.

@YELLIN4U We can delete your post, but it might be helpful to leave it up so other members can see your thoughts on the situation.

[Karenwb40]

I went through the same problem with my Charge 6 tracker!! I tried the suggested fixes almost a dozen times step by step!! I was ready to give up!! Nothing worked until I reset the tracker!! There is no reset available in the settings, so I forced reset on the flat plug in portion of the charger. Charge tracker and press button on flat end three times with one second intervals between!! Took several tries, but eventually worked!! Good Luck!!

[Cupertino]

I have the same problem. It also used to track my naps but after the update, it simply stopped. And about the syncs, I found a way to make it work. From your watch, browse till you find “find phone” and after you click it, from your phone, open the Fitbit app and sync it, it would sync fast. Weird stuff, but that’s how it works for me. 
Good luck! 

[Bernd-Gem]

My Fitbit Charge 6 doesnt sync

[RiekoC]

Hello @Karenwb40 , @Cupertino , @Bernd-Gem 

I've gotten confirmation that the team is aware of the syncing issues with the Charge 6 and is working on fixing the problem. However, we don't have a timeline for the fix yet. 

For now, please submit this issue using the Feedback option in the Fitbit app:

• Tap your picture in the upper right of the Today page in the Fitbit app
• Tap Feedback in the menu that opens
• Complete the prompt and submit

The feedback reports are received by the team for review. 

[Htinsley]

I used to really enjoy having a Fitbit.  The Charge 6 offered good functionality at a sensible size.  In the past few weeks, however, I have found myself seriously considering binning it and getting a different (Non-Google!!!) device.  

My device stopped working and recording data properly, so I replaced it under warranty.  The new device would not pair to my phone - when ever I put in the four-digit code at the prompt, I got an error message and the device froze.  I spend a very long time with Fitbit support, rebooting, reinstalling, and resetting, while being passed up successive support levels.  I now think that there was no real understanding or solution, they were just following scripts in the hope that either a miracle would happen, or I would go away.  Support eventual offered to replace the device, but it would take up to two weeks, and I would have to arrange a return shipment to Poland from the UK!

At that point I gave up, and contacted Amazon, who, in one call, offered me a new device!  When I tried to pair the new device with my phone, however, exactly the same problem occurred - so, it seems it wasn't a device issue but a failure in the app.  

Looking through posts on this forum, and on AppStore reviews, it seems that, under Google, Fitbit have given up on their product, and have lost control of the quality and reliability of their software.  

My question is, therefore, is this a deliberate policy by Google to degrade Fitbit to the point that it becomes unusable (and they hope everyone will swap to Google Pixel watches) or is it just incompetence by Fitbit/Google developers, in which case there is some hope that they might improve?

Either way, I think my time with a Fitbit is, regrettably, drawing to a close.