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Screen doesn't turn on when I rotate my wrist

8 hours ago - last edited 5 hours ago by Fitbit Moderator

8 hours ago - last edited 5 hours ago by Fitbit Moderator

My Fitbit does not display clock face when I rotate my wrist.

 

Moderator edit: clarified subject.

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5 hours ago

5 hours ago

It's good to see you around @Elmac1.

Thank you for taking the time to share with me the information about this difficulty with your Charge 6. 

Please confirm in Settings app if "Screen Wake" is turned on: Swipe down from the clock screen and tap the Settins app to open it. Swipe to see the full list of settings and confirm that the tool is turned on.

In addition, confirm that your device is not in Sleep Mode. When the sleep mode setting is on the screen stays dark when you turn your wrist. To wake Charge 6, firmly tap the screen twice. 

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