Fitbit Charge 6 won't sync or restart

[rosslm]

Plugged in a new Fitbit Charge 6 out of the box today and it won't sync to my Fitbit app - 

1. The watch display just says "download the fitbit mobile app".

2. The charger is plugged in, and has been plugged in long enough to be fully charged, but the display does not change. It does make a vibrate noise when connected though, suggesting the charger itself is not broken.

3. When trying to sync via the Fitbit app, the device cannot be located.

4. Have tried pressing the button on the charging cable 3 times to reset. The watch vibrates a little each time but there is no reset happening.

5. Have tried on/off with bluetooth and deleting / reinstalling app.

The Fitbit is utterly unresponsive and just shows the "download the fitbit mobile app" message. 

[Lukas23]

Same,

can't get it to work at all. 

Plug your usb cable in and out 3 times instead of pressing that button. that worked for me!

[RodrigoMFitbit]

@Lukas23 Thanks for the advice. I am glad it worked out for you. I wou

@rosslm Welcome to the forums. I will gladly help you set up your Fitbit Charge 6. 

I appreciate you taking the initiative to try and solve this on your own. Here you have the specific instructions for the restart. Please give it another try

• Connect your device to the charging cable.
• Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
  - Timing is key.
• Wait 10 seconds or until the Fitbit logo appears.
  - Note: If the device doesn’t restart, wait 15 seconds and try again.

I would try the restart until you see the logo on the display and try the setup again. Thank in advance!

[rosslm]

Wow this actually worked. You da man!!

[harriet10]

exactly the same problem with mine. VERY frustrating... its just freezes with the code on the ascreen saying "connecting toi fitbit" and then timing out

[Jan871]

that’s exactly the same with me, it’s going back tomorrow.

[harriet10]

PLEASE HELP ME SET UP!!

----

did you giev up?

I bet its got something to do with this google link up.. I use iphone ???

[samjburg]

Set it up whilst it’s charging. Worked for me
Sent from Sam’s iPhone

[harriet10]

Ahhhh... thank you

Thinks its finally doing its thing!!!

[samjburg]

It’s a good little device when you get it going. Enjoy 🙂
Sent from Sam’s iPhone

[Jan871]

It doesn’t work after doing all the steps 

[pcdoc22]

I have the exact problem on a brand new fit bit 6 and none of the above solutions have worked so far.. 

[Eugenia1974]

I tried everything--reinstalling the app, restarting the phone, restaring Charge6.

It will pair with Fitbit alright (after you have done all those things), but two things will make it stop working:

1) trying to update the tracker 

2) removing the tracker from charger. 

So its impossible to use. 

any suggestions? 

[pete54]

I have exactly the same problem and have tried the solution you were given but still no luck

[Drdebk]

Had the same problem as everyone has described. None of the tips on resetting brought the display to life. Finally, I followed notification on the app to install an update on Charge 6. That did the trick, although it took maybe 10 or 15 minutes. 

[unfit6]

Thank you!  That worked!  

[Sassysess70]

This is not working. My Charge 6 is new. It is synced with phone. It still wants me to download AP. Fully charged. When I try to perform the update it loses it at 25% and has to start over. This has been going on for 3 hours now

[MrGreen315]

This worked?! It resets the device and was able to do the update to sync. Thank you! 

[Geo5764]

Same issues for me and nothing has worked. I set it up fine with no issues and 2 days ago all stopped and now I can't repair it to my phone. Frustrating.

[ebster]

I am tired of this.  Just when I want to get some fresh air and nothing.