Fitbit logo not going away

[Ashleyotto]

Today I realized that my Fitbit charge 6 wasn’t responding and had the Fitbit logo on the screen. I’ve tried resetting it by pressing the top button on the charging cable three times with 1 second in between/holding it down for 1 second, 3 times within the span of 8 seconds. When I do this the logo goes away and then reappears which is what it’s supposed to do but it won’t go away and still unresponsive. I’m not sure what else I should do or if I was only supposed to have fun with it for a few weeks and then toss it. Please help!!

[RiekoC]

Hello @Ashleyotto 

It's been my experience that, sometimes, it can take a couple of restarts to get your device "unstuck".

Another troubleshooting step to try is changing the clock face. Some users reported that this worked for them. If you would like directions on how to change the clock face, see page 24 of the Charge 6 manual (<-- click link). This may also take a few attempts to work. If it does work, you can change the clock face back to the one you prefer.

If you aren't successful with the troubleshooting steps, you probably should contact Fitbit support (<-- click link).

[Tvperez76]

I'm experiencing the exact same issue.  I have no clue as to how to fix this issue, as it doesn't connect with my phone or anything else.  

[Take2]

I just had the same issue. Tried pushing the button on the cable to no avail. Was going to try changing the clock face but when I got to that part of the app it became apparent that some updates hadn't completed. Once they did, my Fitbit started behaving again - yay!

[RiekoC]

Hello @Take2 

Thank you for sharing what you did and how well it worked for you. This will be helpful to other users with similar issues.

[DaxBrin1720]

Hi. I am having the same problem, it started with a frozen blank screen and after restarting it with the charging cable it now has the logo displayed all the time. 
I have restarted it over 20 times and it seems to go through the motions but returns to the logo every time. 
you can’t do the clock change as it won’t sync with the phone to do so. 
i tryed deleting the watch from the phone then the app from the phone and then reinstalled the app but again without being able to sync the watch I can’t go any further. Did you get a resolution at all ?

thank you. 

[RiekoC]

Hello @DaxBrin1720 

Since you've tried the recommended troubleshooting without success, the next step is to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

Depending on how long you've had your Charge 6, you may have some options under warranty.

[Edgar.Rolla]

Hi, Ashley.

I have the same problem here... tried restarting it 4 times now. It restarts  and but goes back to the logo  screen...

Did anyone manage to fix the issue?

[MarioSFitbit]

Hi @Edgar.Rolla and warm welcome to the forums. I appreciate your troubleshooting efforts and I'm sorry to hear you are experiencing the same situation regarding your tracker. 

Could you please confirm if you already tried these steps ? 

Manually sync : 

1. With your Fitbit device nearby, open the Fitbit app and select the Today tab.
2. Tap and hold on the screen, then pull down until a progress bar appears at the top.
3. Release your finger and wait for the progress bar to fill. If it doesn’t sync, continue to the next step.

Change clock face : How do I change the clock face on my Fitbit device?

[Edgar.Rolla]

Hi, @MarioSFitbit.

Thanks for your reply.

I did as you instructed. In the manual sync, the progress bar just didn't fill at all. And, about the clock face, as soon as a open de Gallery, a message is displayed informing that the watch is not connected. 

[MarioSFitbit]

Hi @Edgar.Rolla !

Thank you for your message and for the troubleshooting steps tried.

I'm really sorry to hear the situation is still the same. I understand your feelings about this situation.
Furthermore, I appreciate the additional information provided. 

Since we have tried all the recommended troubleshooting steps, I suggest you to contact support, since they have more tools in order to find your options. What can we help with?

[Edgar.Rolla]

Thanks, @MarioSFitbit!
I'll contact them and let you guys know how it turned out.