01-13-2024 23:01
01-13-2024 23:01
Today I realized that my Fitbit charge 6 wasn’t responding and had the Fitbit logo on the screen. I’ve tried resetting it by pressing the top button on the charging cable three times with 1 second in between/holding it down for 1 second, 3 times within the span of 8 seconds. When I do this the logo goes away and then reappears which is what it’s supposed to do but it won’t go away and still unresponsive. I’m not sure what else I should do or if I was only supposed to have fun with it for a few weeks and then toss it. Please help!!
01-14-2024 13:27
01-14-2024 13:27
Hello @Ashleyotto
It's been my experience that, sometimes, it can take a couple of restarts to get your device "unstuck".
Another troubleshooting step to try is changing the clock face. Some users reported that this worked for them. If you would like directions on how to change the clock face, see page 24 of the Charge 6 manual (<-- click link). This may also take a few attempts to work. If it does work, you can change the clock face back to the one you prefer.
If you aren't successful with the troubleshooting steps, you probably should contact Fitbit support (<-- click link).
Rieko | N California USA MBG PE
01-27-2024 16:54
01-27-2024 16:54
I'm experiencing the exact same issue. I have no clue as to how to fix this issue, as it doesn't connect with my phone or anything else.
04-06-2024 14:16
04-06-2024 14:16
I just had the same issue. Tried pushing the button on the cable to no avail. Was going to try changing the clock face but when I got to that part of the app it became apparent that some updates hadn't completed. Once they did, my Fitbit started behaving again - yay!
04-06-2024 16:24
04-06-2024 16:24
Hello @Take2
Thank you for sharing what you did and how well it worked for you. This will be helpful to other users with similar issues.
Rieko | N California USA MBG PE
01-17-2025 20:30
01-17-2025 20:30
Hi. I am having the same problem, it started with a frozen blank screen and after restarting it with the charging cable it now has the logo displayed all the time.
I have restarted it over 20 times and it seems to go through the motions but returns to the logo every time.
you can’t do the clock change as it won’t sync with the phone to do so.
i tryed deleting the watch from the phone then the app from the phone and then reinstalled the app but again without being able to sync the watch I can’t go any further. Did you get a resolution at all ?
thank you.
01-18-2025 12:47
01-18-2025 12:47
Hello @DaxBrin1720
Since you've tried the recommended troubleshooting without success, the next step is to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.
Depending on how long you've had your Charge 6, you may have some options under warranty.
Rieko | N California USA MBG PE
03-25-2025 03:43
03-25-2025 03:43
Hi, Ashley.
I have the same problem here... tried restarting it 4 times now. It restarts and but goes back to the logo screen...
Did anyone manage to fix the issue?
03-25-2025 07:14 - edited 03-25-2025 07:15
03-25-2025 07:14 - edited 03-25-2025 07:15
Hi @Edgar.Rolla and warm welcome to the forums. I appreciate your troubleshooting efforts and I'm sorry to hear you are experiencing the same situation regarding your tracker.
Could you please confirm if you already tried these steps ?
Manually sync :
Change clock face : How do I change the clock face on my Fitbit device?
03-25-2025 09:56 - edited 03-25-2025 09:57
03-25-2025 09:56 - edited 03-25-2025 09:57
Hi, @MarioSFitbit.
Thanks for your reply.
I did as you instructed. In the manual sync, the progress bar just didn't fill at all. And, about the clock face, as soon as a open de Gallery, a message is displayed informing that the watch is not connected.
03-25-2025 10:13
03-25-2025 10:13
Hi @Edgar.Rolla !
Thank you for your message and for the troubleshooting steps tried.
I'm really sorry to hear the situation is still the same. I understand your feelings about this situation.
Furthermore, I appreciate the additional information provided.
Since we have tried all the recommended troubleshooting steps, I suggest you to contact support, since they have more tools in order to find your options. What can we help with?
03-25-2025 11:01
03-25-2025 11:01
Thanks, @MarioSFitbit!
I'll contact them and let you guys know how it turned out.