06-23-2024
11:02
- last edited on
06-24-2024
12:55
by
LizzyFitbit
06-23-2024
11:02
- last edited on
06-24-2024
12:55
by
LizzyFitbit
I recently bought a Fitbit charge six and set up the Google wallet but don’t remember my pin code for it. I can only find where I can reset it but I need to know the previous pin?
Moderator Edit: Clarified subject
06-23-2024 12:10
06-23-2024 12:10
Hello @Jodie601 and welcome to the Community. I'm going to flag your post to get a moderator to help you. The device lock Help article describes a feature that allows you to unlock your Charge 6 with your phone if you enter the wrong code 10 times. BUT, the steps look like exactly like the steps just to change your PIN code. I certainly hope it doesn't ask for the old PIN. If you knew it, you wouldn't be in this predicament, right?
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
06-24-2024 11:33 - edited 06-25-2024 09:21
06-24-2024 11:33 - edited 06-25-2024 09:21
@LZeeW , Thank you for your help.
@Jodie601 A warm welcome to the Community! Thank you for your message.
Please do not remove the Charge 6 from your account under any circumstance. If you forgot your PIN, please try inputting it around 10 times to get the option to unlock the Charge 6 with your phone.
When prompted follow the instructions here How do I unlock my Fitbit device with my phone?
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
06-24-2024 15:16
06-24-2024 15:16
When resetting, through the phone, a forgotten pin. The device needs to be connected to your fitbit account, and the app asks for your phone unlock code to confirm your ID.