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Forgot Wallet Pin on Charge 6

I recently bought a Fitbit charge six and set up the Google wallet but don’t remember my pin code for it. I can only find where I can reset it but I need to know the previous pin?

 

Moderator Edit: Clarified subject

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Hello @Jodie601 and welcome to the Community.  I'm going to flag your post to get a moderator to help you.  The device lock Help article describes a feature that allows you to unlock your Charge 6 with your phone if you enter the wrong code 10 times.  BUT, the steps look like exactly like the steps just to change your PIN code.  I certainly hope it doesn't ask for the old PIN.  If you knew it, you wouldn't be in this predicament, right?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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@LZeeW , Thank you for your help. 


@Jodie601 A warm welcome to the Community! Thank you for your message. 

Please do not remove the Charge 6 from your account under any circumstance. If you forgot your PIN, please try inputting it around 10 times to get the option to unlock the Charge 6 with your phone. 
 When prompted follow the instructions here How do I unlock my Fitbit device with my phone?

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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When resetting, through the phone, a forgotten pin. The device needs to be connected to your fitbit account, and the app asks for your phone unlock code to confirm your ID. 

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