Historic step data no longer displaying in app

[MikeR1970]

My charge 6 has suddenly stopped displaying weekly, monthly and yearly step data. It is still recording steps each day, but I am no longer able to see information in the past. I have updated the tracker and all other metrics are displaying as I’d expect, other than steps. How do I fix? 

[Dunc741]

I have the same issue, which started weeks ago. But I see the last message from the admin was April 30/2025. Today is June 14/2025. So, no solution found in past six weeks? 

[RiekoC]

Hello @Dunc741 

Have you had a chance to try uninstalling, then re-installing the Fitbit app? This has worked for many users to restore their historic data in the Fitbit app.

• Log out of the Fitbit app
• Uninstall the app from your mobile device
• Re-install the app
• Log back into the Fitbit app

Please let us know if you still don't see your historic data. 

[Atmarupa]

Yes, I did as suggested in this thread and it worked seamlessly. I don't
understand why this fix isn't simply in the Help menu. Thanks, all.

[JenniferFiona]

I have the same issue as @Dunk741. I followed your instructions (several times even), logged out, uninstalled, re-installed. logged in again and the historical step data is still not displaying! 

[RiekoC]

Hello @JenniferFiona 

By any chance, are you an iOS user? I've seen other iOS users reporting a similar issue. 

[JenniferFiona]

Yes, I am. This is interesting, I have an old Android phone and will test to see if it works on that one. 

[SudieBennett]

Still happening today, do we know when we will get a fix?

[RiekoC]

Hello @SudieBennett 

Did you already try uninstalling & re-installing your Fitbit app? This process has worked for many users to restore their historical data in the Fitbit app. 

[genej101]

Same problem and my charge 6 is using battery at a very accelerated rate. Why is that?