Historic step data no longer displaying in app

[MikeR1970]

My charge 6 has suddenly stopped displaying weekly, monthly and yearly step data. It is still recording steps each day, but I am no longer able to see information in the past. I have updated the tracker and all other metrics are displaying as I’d expect, other than steps. How do I fix? 

[DavidFitbit]

Hi @MikeR1970, welcome to the Fitbit Community! It's great to have you here!

I'm glad to help you with the data that is not porperly displaying on your Fitbit app. Thank for the details provided and for the steps you have already done.

We have receive some reports about data missing, incomplete or unable to load in the Fitbit app. Some user have reported that they were able to resolve the issue by uninstalling/reinstalling the Fitbit app on their mobiles. It is worth a try if you haven't done so. I appreciate your time in this process.

In addition, i must tell you that this issue has already been escalated and it's currently being investigated. They will be releasing a resolution as soon as possible.  This being said, i recommend that your keep the Fitbit app up to date. See How do I use the Fitbit app? > How do I update the Fitbit app? for instructions on how to update your Fitbit app. I appreciate your patience and understanding.

[Reds4rose]

I too have been encountering problems obtaining historical data and access/setting goals for the last week. Tried repairing device multiple times to no avail, so what gives? How and when can this be fixed? Are you waiting to hear from more people affected by it?