Historic step data no longer displaying in app

[MikeR1970]

My charge 6 has suddenly stopped displaying weekly, monthly and yearly step data. It is still recording steps each day, but I am no longer able to see information in the past. I have updated the tracker and all other metrics are displaying as I’d expect, other than steps. How do I fix? 

[Dunc741]

I have the same issue, which started weeks ago. But I see the last message from the admin was April 30/2025. Today is June 14/2025. So, no solution found in past six weeks? 

[RiekoC]

Hello @Dunc741 

Have you had a chance to try uninstalling, then re-installing the Fitbit app? This has worked for many users to restore their historic data in the Fitbit app.

• Log out of the Fitbit app
• Uninstall the app from your mobile device
• Re-install the app
• Log back into the Fitbit app

Please let us know if you still don't see your historic data. 

[Atmarupa]

Yes, I did as suggested in this thread and it worked seamlessly. I don't
understand why this fix isn't simply in the Help menu. Thanks, all.

[JenniferFiona]

I have the same issue as @Dunk741. I followed your instructions (several times even), logged out, uninstalled, re-installed. logged in again and the historical step data is still not displaying! 

[RiekoC]

Hello @JenniferFiona 

By any chance, are you an iOS user? I've seen other iOS users reporting a similar issue. 

[JenniferFiona]

Yes, I am. This is interesting, I have an old Android phone and will test to see if it works on that one. 

[SudieBennett]

Still happening today, do we know when we will get a fix?

[RiekoC]

Hello @SudieBennett 

Did you already try uninstalling & re-installing your Fitbit app? This process has worked for many users to restore their historical data in the Fitbit app. 

[genej101]

Same problem and my charge 6 is using battery at a very accelerated rate. Why is that? 

[LaurenCastle]

David, you’re a GOOGLE COMPANY. It’s unacceptable that there is not a fix for this problem. Many of us Fitbit users are frustrated and disappointed with this situation and we’re ready to start publicly promoting our complaints. Please, elevate this and get it fixed,