No SpO2 values Charge 6

[smart01]

4 days ago I changed from Charge 5 to 6. With Charge 5 I had nightly SpO2 values. With Charge 6 there are no values. Is this a defect of the device or a general issue? I'm living in Germany. 

[Carrinthe]

I don't know waht the problem is with your device or the settings, I just have my Charge 6 for one day,  but I can confirm that SpO2 did work on my unit after the first night of sleep. 

[smart01]

Thank you for your information. In which country do you live?

[Carrinthe]

You're welkome, I live in the Netherlands 

[Bart2244]

it took about four days before the SPO2 value started to show on my charge 6.  I’m in USA.

[smart01]

Now after 6 days I got SpO2 values.

[RiekoC]

Hi @smart01 

Thanks for letting us know that you are finally seeing SpO2 stats. Sorry that it took 6 days/nights before the data showed up. 

[smart01]

In the last 7 days I got only 2 SpO2 values and in the last 4 days no value. The support of Fitbit community is excellent. Why is there no support of Fitbit company? My questions to Fitbit company are:

- What are technical reasons of unstable SpO2 values?

- What is Fitbit company doing to solve this issue?

I need technical information and not political statements. 

[Baltoscott]

@smart01 - I don't think this is an issue specific to CH6, at least not for everyone (it is working fine for me, anyway).

It might be worth reviewing the help article on SpO2. Here's the link. I know you have experience with your CH5, but it is still worth reviewing the article. Some common issues are less than 3 hours of quality sleep, band tightness and placement, tattoos under the sensor. If the problem persists you should contact Fitbit.

[Adriannapolis]

I’ve had my Charge 6 for 3 weeks and still have no SPO2 data. Is there something I am supposed to do to activate this?