Notification about lab report won't go away

[dscsmbhh]

Hi Fitbit community! Just wondering if anyone has a solution for this. Yesterday I got a notice "are you ready to upload your first lab report" on my dashboard. I went into profile and settings, toggled off lab notifications. Restarted tracker (charge 6) and restarted the app. Notification didn't go away.

[RiekoC]

Hello @dscsmbhh 

By any chance, did you uninstall the Fitbit app and re-install it? If so, there's another option that you could try. Although I'm not sure that this will work, you could see if clearing the storage/data for the Fitbit app on your phone resolves the persistent notification.

[dscsmbhh]

Good morning. I just uninstalled and reinstalled the app, and also deleted
storage and data. The notification is still there. As it suddenly came up,
I'm wondering if it's a bug from a recent update. Thanks for your response,
though.

[RiekoC]

Hello @dscsmbhh 

Please submit this issue using the Feedback option in the Fitbit app

• Tap your picture/avatar in the upper right of the Today page in the Fitbit app
• Tap on Feedback in the menu that opens
• Complete the prompts and submit

The feedback reports are received by the team for review.

[dscsmbhh]

I just submitted that feedback. Thank you!

[ValFer]

HELP US FITBIT. I can’t wait to see what the workaround to fix this notification that won’t go away as of yesterday! It’s back on my app after disappearing for 2 months. We were involuntarily invited in another test!