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Out of the box Charge 6 not working

‎02-26-2025 09:26 - last edited on ‎02-27-2025 17:04 by Fitbit Moderator

‎02-26-2025 09:26 - last edited on ‎02-27-2025 17:04 by Fitbit Moderator

Right out of the box the brand new fitbit charge 6 will not recognize that the app has been installed on the phone, and therefore continues to say download the app.  The phone has recognized and connected to the fitbit as I can see the app and I am getting a failure to sync message.  I am very disappointed.

 

Moderator Edit: Clarified subject.

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3 REPLIES 3

‎02-27-2025 11:23

‎02-27-2025 11:23

I have exactly the same problem. my brand new Fitbit Charge 6 just says download the mobile Fitbit app. 

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‎02-28-2025 05:29

In response to wychdene

‎02-28-2025 05:29

Yes, that was exactly what this one did as well. I sent it back and will look for another tracker.

Cheers

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‎03-02-2025 20:57

In response to EnvBioProf

‎03-02-2025 20:57

Do the setup process again. Your setup was not 100% completed. Alternatively, you can wait until the next firmware release. 

Do not remove your Charge 6. Through the Fitbit app, Add device - Choose the Charge 6 - ignore the warning - Confirm to continue. 

This sometimes happens when the setup process was interrupted because of a network issue

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