Quick text response for Charge 6

[Mike5463]

My three dots do not appear in fitbit charge 6 for quick response 

Moderator Edit: Clarified subject.

[Odyssey13]

Hi @Mike5463  quick responses to texts are for Android users only. Is that what you have?

[Mike5463]

Yes... I am using OnePlus android phone

[Odyssey13]

@Mike5463see if anything in this article gets you going - click to read

[Mike5463]

I tried all of these and the 3 dots still don't appear

[Odyssey13]

@Mike5463  is it at least Android 10? supported devices

[Mike5463]

It is an android 12

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Mike5463]

I tried chat they couldn't help me

[Odyssey13]

I'm sorry @Mike5463 but if support can't help you, I'm not sure what to tell you. I don't use quick replies. Maybe one of the members on the forums will see this and tell you what they have done.

[AndreaFitbit]

Welcome to the Fitbit Community, @Mike5463. I'm sorry to hear that you aren't able to respond with Quick text responses with your Charge 6 and that you were not able to solve your query with our team. 

I noticed that they are still working with you. You can try setting up your Charge 6 as a replacement device:

1. Tap the Today tab > Then tap Devices .
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

And installing the quick replies again with the instructions of the help article that @Odyssey13 shared with you.

@Odyssey13, thank you for your assistance and the heads up. 

[smince]

I don't have the three dots anymore either this started Wednesday April 24th

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Yes! I've had my watch since November 2023

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Ok thanks!

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No, my watch is already set up, this probelm started Wednesday

[AndreaFitbit]

Thanks for getting back to us, for letting us know since when you have your device and when this situation started @smince.

Please check the help article that @Odyssey13 shared. If you already followed those instructions, you can try setting up your device again in order to be able to enable quick replies one more time.

[smince]

That's not my probelm my watch has been set up since November 2023, my issue started Wednesday April 24th, I cannot reply quick texts anymore from my watch.

[AndreaFitbit]

Thanks for getting back to us and for your comment @smince. Setting up your device again will let you delete current stored information on your device and be able to add the quick replies again. 

Please try it and let me know if you were able to get the quick replies again. 

[Shaddow]

Why not on iPhone? 

[AndreaFitbit]

Welcome to the Fitbit Community and thank you for your question @Shaddow.

Devices paired to an iPhone can respond to Fitbit app notifications, such as messages, cheers, taunts, and friend requests. These devices don't have the capability for quick replies. 

[smince]

That isn't my problem.  My problem is the option to reply with my notes has disappeared from my Charge 6 when I get a text

[AndreaFitbit]

Thanks for getting back to us and for the clarification @smince. 

Did you try pairing your Charge 6 again as suggested?

[smince]

Yes