Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[Lpukrop]

I recently have been burned on my wrist after wearing my watch. A small one happened and at first I thought it was just a rash so I let it heal before wearing my watch again. Then I wore my watch for about four hours and now have a quarter size burn on my wrist. I would like a refund or replacement please. I have had various Fitbit watches over the years and have always liked them. I am disappointed this one is causing this problem. 

[LZeeW]

Hi @Lpukrop   Please contact Support for more help with your issue.

[FatimaFitbit]

Hi there @Lpukrop ,

Thank you so much for informing us about this situation. We have checked with our customer support team and it looks like you have already had a case open. 

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[ejbSF]

My Versa 3 ran out of charge unexpectedly (after 1 day vs the usual 5 or so). When I recharged it, I noticed it got very hot (not usual) and then just died. I can't get it to start up, recharge, nothing. Is it dead? Anything I can do to fix it?

Thanks, Ed

[LZeeW]

@ejbSF   It sounds like a battery charging fault.  Please don't try charging it any more.  Your unit is dead.  Is it under warranty or did you buy an extended warranty?

[ejbSF]

Thanks for the reply. No, the warranty has run out, unfortunately. Nothing to be done with it then?

[AndreaFitbit]

Thanks for getting back to us and for your advise @ejbSF. I'm sorry to hear about what happened with your Versa 3. 

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team. Please fill up this form with all the needed information. Our Team will reach back to you afterwards.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

Thank you for your assistance @LZeeW.

[Bonniebonnie]

@nnaomi7

I'm currently injured thanks to this.  I got HURT by GOOGLE telling me to do more and more cardio. 

GoOGLE! Are you going to pay for my medical now?? I injured a disc thanks to your demeaning daily insults! I want to be made whole.

Moderator Edit: Clarified subject

[PetiG]

Ich vertrage die Silikonbänder auch nicht . Hab  mir darum ein neues aus Edelstahl gekauft .

[Koreatha]

Ich habe es mit Stahl versucht, aber ich bekam trotzdem an einer anderen Stelle einen Ausschlag. Danach habe ich gesagt: Vergessen.

They was able to help. Thank you for your reply

Moderator Edit: Merged replies

[Pyewacket57]

Has anyone experienced burn marks from the back of their futbit,  I have a sense 2 and I can't wamear it more than one b-day without the electronics leaving burn marks on my wrist

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community, @Pyewacket57.

Thanks for bringing this to my attention, and I apologize for the experience that you've had with your Sense 2. I understand your concern and because your safety is our priority, I'd like to get you connected with our Support team. To do this, I’ll need a few more details from you, and it would be great if we could share these privately. I've just sent you a private message with some easy next steps, so please take a look when you have a moment.

[LizzyFitbit]

Hi there, @Bonniebonnie.

Thanks for sharing this with me, and I apologize for this experience. I understand your concern and would like to connect you with our Support team for more help. To do this effectively, I'll need some additional details, which would be best shared privately.

Please keep an eye on your inbox, as I'll be sending you a private message shortly.

[HYil1991]

Dear Fitbit Customer Support,

I am writing to express my deep concern regarding a severe skin reaction I have developed after wearing the Fitbit Versa 4. I have attached images showing the affected areas on my wrist, which became red, inflamed, and extremely irritated shortly after consistent use of the device.

What’s particularly troubling is that I have been a long-time user of Fitbit products, including the Charge 2 and Charge 4, both with original straps, and have never experienced any kind of skin reaction or discomfort until now. This suggests that the issue may be specific to the materials used in the Versa 4 or a possible design flaw in the strap or watch housing that needs investigation.

I have taken great care to wear the device properly, keep it clean, and follow all usage guidelines. Despite this, the reaction has been significant enough to cause pain and require me to stop wearing the device altogether.

I would appreciate it if you could get back to me a resolution on this. Thanks

[LZeeW]

Hi @HYil1991 .   This is a user to user help site, not Support  .  Please use the link for the help you need.  Based on user posts, there are some people who have similar sensitivity issues, but didn’t have any issues with older models.

[EstuardoFitbit]

Hi there, @HYil1991. welcome to the community! @LZeeW Thanks a lot for the help!

We're sorry to hear about your experience while charging your Versa 4, we understand your concern and for this reason we would like to get you connected with our Support team.

I've sent you a private message requesting some additional information, which is best shared securely. Please check your inbox at your convenience and feel free to reply with the details.

[EKara]

• I used  Fitbit Luxe a bit more than 2 years. However, I cannot anymore because the film covering the lights at the back of the watch melted by the rubbing alcohol I used to sanitize my hands. I do not know if it is something repairable. But I hope so as the watch was working more or less fine before that.

[FatimaFitbit]

Hi there @EKara!

A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information. 

[AJ58]

The back of my watch is causing a rash of small raised bumps. The rash is the same shape and size of the sensors.

Any others experience this?

[EstuardoFitbit]

Hi and welcome to the Fitbit Community @AJ58.

Thanks for sharing your experience with your Versa 4 and the troubleshooting steps you already tried. I'm sorry to hear about this situation. Because your safety is our priority, I need additional information from you that would best be shared privately.

I've sent you a private message, please check your inbox and reply back when you have done.