Return Process? Poor Customer Service

[JLH68]

Two month old Fitbit Charge 6 completly unresponsive. Can't restart it. Cannot get any response from customer service after initially contacting them 3 days ago. Was planning to get a replacement but now decided after the poor level of customer service and the fact its packed in after two months I'd rather have a refund. So have put that request in which has now sat there for a day. Anyone know how I xan get a response ftom them.

[RiekoC]

Hello @JLH68 

Sorry to see that you are having problems with Support. You can use this link (<-- click) to contact them. Complete the prompts until you get to the page with the contact options.

Personally, I've had better response when I called versus using chat.

[JLH68]

Thanks for the link but that's what I've used to contact them. My message is still sitting there as in progress. 

[Triletics]

@JLH68 your request most likely going to be rejected if you owned your watch for 2 months. The return/refund window is shorter than that.

[JLH68]

LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

[Triletics]

@JLH68 yes but under warranty you can only get a replacement. You won't be able to return for a refund.

From the refund policy:

To qualify for a refund, all the following conditions must be met:

A return authorization must be requested from our customer service team within 45 days of your purchase date. To request a return authorization, please contact Customer Service here.

[JLH68]

Would be good to get a response ftom them as fast!