Time show on my Charge 6 is wrong

[Nutthanon]

Today suddenly my fitbit start to show the wrong time.

My time zone is Bangkok GMT+7:00 but the watch show the UTC time.(7 hours slower from my time zone)

I've try change to other location with GMT+7:00 in the setting but it still show the UTC time.

Meanwhile, I've tried Tokyo GMT+9:00 the time is shown correctly. (2 hours faster than my time zone)

Is there any way to fix this or is this somekind of bug?

Moderator Edit: Clarified subject

[JohnnyBooi]

I checked the customer support hours and they should be online but isnt allowing me to contact them. Funny thing is when i swapped from 12 and 24 hours display the time changes accordingly but time zones are still the same. 

[jaspreet98singh]

Yes I tried the same and also tried clearing user data. Still didn't work

[Angela_Chu]

I've tried to set mine to Hong Kong time but still no...Charge 6 still 8 hours behind (I.e. GMT time, instead of GMT+8) 😞 

[jieverson]

Same here from Brazil... Tried restarting & changing time zone. It works right with any other timezone that is not mine.

[RisingSkipper]

Here's my X(Twitter id): @anonymousjee 

And On Telegram App search : @RisingSkipper Let's connect and try helping each other.

[looga3]

Same, tried every possible way and nothing help. Can't even reach out to the cc. This seem to be world wide issue 😕 

[jaspreet98singh]

@RisingSkipper https://x.com/01singhjaspreet

[Raudha]

Sorry, problem unsolved

[NoelNoel]

Same problem, I'm in Buenos Aires, Argentina and now I got 3 hours ahead.

[nsoonhui]

I also got the same problem. Trying every single thing like reset time zone and none helps.

[Seokten]

I am having the same issue 😞 

[KarenDorton]

The time on my Charge 6 sudenly went to the wrong time and I cannot get it to change

[Poohnhz]

Same problem. Tried everything thats been suggested but nothing works

[Chubiest]

Mine too. Please help. 

[Angela_Chu]

Same...from Singapore here (GMT +8). Tried to change to similar time zones but different cities (HK, Shanghai), but nope. Charge 6 time display is still 8 hours behind the actual time. And worse, it is also not displaying my sleeping hours or score! 

[Poohnhz]

Yes Singapore here too and time showing 8 hours behind

[jahanzeb_10]

I'm having the same issue here. the time it shows is 5 hours behind. I reinstalled the app, restarted my device even played around with selecting different timezones for my phone and my device, nothing fixed it

[Angela_Chu]

Hello! I JUST changed my location to China and Time Zone to Shanghai AGAIN cos Shanghai is in the same timezone as SG, synced and restarted Charge 6, and this time, it WORKED! My sleep score and hours were updated as well! Only issue is it is asking me to update my language to Chinese (which I cancelled). You may wish to give it a try? 

[RisingSkipper]

Hmm,same

[jahanzeb_10]

I woke up and the time on my Fitbit was wrong (5 hours behind).

I tried restarting my Fitbit, reinstalling the app. Even went through the setup process again

I read that changing timezones from your phone and the fitbit settings can fix this but that also did not help at all

Any one knows how can I fix this?