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Time show on my Charge 6 is wrong

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Today suddenly my fitbit start to show the wrong time.

My time zone is Bangkok GMT+7:00 but the watch show the UTC time.(7 hours slower from my time zone)

I've try change to other location with GMT+7:00 in the setting but it still show the UTC time.

Meanwhile, I've tried Tokyo GMT+9:00 the time is shown correctly. (2 hours faster than my time zone)

Is there any way to fix this or is this somekind of bug?


Moderator Edit: Clarified subject

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Hi everyone, and a warm welcome to our new members.

Thanks for letting us know about the time on your Charge 6 and your efforts while working on this matter. I wanted to let you know that this has been escalated to our team, and it should be resolved.

I appreciate your patience and if you continue seeing the wrong time, I'd suggest opening the Fitbit app and pulling down on the Today screen to force a sync.

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135 REPLIES 135

So many fitbit got same problem , may be bug from software 

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So I'm not the only one.

I've tried other time zone and it show the correct time, but only time zone in some Asia country showing only UTC time.

I'm starting to suspect that there are some problem with time zone server in Asian region.

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My fitbit also stopped having the correct time during my sleep. It shows 4 hours ahead but Im in GMT-4:00 and it is synced correctly and my phone shows the right time. It appears that the fitbit syncs to the timezone but shows wrong time anyways. Dumbwatch 😕

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Yes sure .. iam in Việt Nam also got same , may be bug with Asian times 

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I have the same problem too. Help. 

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Same issue, I’m in India

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Same here in Singapore. Showing GMT instead of local time. Did everything, reset everything, reinstalled everything.... still showing GMT on my Charge 6.

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Exact same issue. Also Bangkok time, but showing UTC time instead. Already did everything on other older threads on how to resolve wrong time (even tried ridiculous things like changing clockface, etc.). Versa 2 (not Charge 6, but same problem as OP). Any resolution?

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I'm in India and I'm facing the same issue. It's showing UTC. Synced and even restarted device but still incorrect.

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Exact same issue ..I am in UAE but my watch shows 4 hrs difference.

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Hi

same problem in BUENOS AIRES ARGENTINA

Tried to fix it but it wont log correctly to my time zone

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Hello! Am also from Singapore, and I am having the same problem! My Fitbit Charge 6 is showing 11:55 AM instead of 7:55 PM! I have ensured the location and time settings are set to Singapore, uninstalled and re-installed the app, restarted my Fitbit watch countless of times but still no use! 😞

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I just got this very same issue.  I did not change time zones.  It just happened.  

I tried the regular fix.
 Change time zone manually sync: time changed to something else

then set time zone to auto and sync again

Time changed to incorrect time again

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Time zone suddenly different Singapore time 8:00pm , Fitbit shows 12:00 noon

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Yes, same here! I am panicking!

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0 Votes

I have same situation in Singapore!

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Same issue with me as well, I am from India, watch is showing UTC time, I tried restarting, turning off auto detect location, and changing locations but nothing worked. Seems like this is an outrage. Good time to see how active the devs are for fitbit devices.

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There was apparently an update on 6 Sep. I am not sure if that screwed up Charge 6's time display. 😭

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Yup, same here; anything over +7 GMT seems to be ok, but not +7GMT defaults directly to GMT

I have also had so many syncing issues in the past am really getting sick of the darn thing. 

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