Trouble setting up atrial fibrillation notifications?

[Mark300zx]

Hi, I am trying to set up atrial fibrillation notifications in the app, but it doesn't let me proceed as the next icon is not illuminated, any thoughts?

[LZeeW]

Hello @Mark300zx and welcome to the Community.  Where are you located?  This is a medically regulated feature and isn't available in all countries.

[Conrad42]

1: Check country is open for Afib.

2:After putting in your birthdate, do NOT press the enter arrow, press the right arrow on your smartphone.

3:Now you should be able to continue registering.

Everybody waiting for this bug to be adressed by Fitbit. 

[Mark300zx]

1. I live in the UK which I believe has this feature.

2. Not sure what you mean by that, I had a Fitbit a while ago and it just used that information, there is no right arrow, only enter.

[leenBelgium]

Same problem here - trying to set this up - i m installing a new fitbit charge 6 - i live in Belgium and the feature is available here - but after screen one - next page - the "next"  button is not clickable ...

[LZeeW]

@Mark300zx  @leenBelgium   I verified that the feature is available in both locations.  I'm going to ask a moderator to help you.

[YdI30k]

Is there any update on this? I am also trying to set up these notifications in the app and am unable to hit next. I think this may be related to not being asked if I have previously been diagnosed with AFIB as in the pictures I have seen online that question is on the same screen as inputting the date of birth but it is not on that screen in my app. I am in the US.

[Gejl]

I got this to work by not using the calendar to choose my birthday, but instead just tapping into the date field so the on-screen keyboard appeared. Then used the "Next" button on the on-screen keyboard to move on and the second question about being previously diagnosed appears. Answering that then makes the Next button on the screen stop being greyed out and allows you to tap it and carry on. Using a Samsung S21

[Scotland140]

I'm UK as well. When I press set up on the app the app freezes and nothing loads. 

[BP-Oxf]

I have the same problem. Very frustrating having so many little things not working here. I managed to eventually sort out the ECG but not this yet. 

[Bonmae]

Didn’t work for me. 

[LindiC]

Not working for me either. 

[KolyaV]

Thank you! Followed your advice and it worked.

[SunsetRunner]

I am in UK and I have no way to add my birthday or choose 'next'

Have rebooted fitbit and phone yo no avail 

[PeteS1]

Me too. Spent 30 minutes on the phone to Customer Services. They've referred the issue to Tech Support and I'm awaiting an answer...

[SunsetRunner]

I got it to work, I stopped using the Health Connect append it allowed me
progress in the app....

[PeteS1]

Thanks Mavina.

I tried that too, still no joy!

Hopefully there'll be a fix soon. Very frustrating though, as both the watch and my Android phone are new! 🤷‍:male_sign:🤷‍:male_sign:🤷‍:male_sign:

[RiekoC]

Hello @PeteS1 

One of the troubleshooting tips I've seen users report is to reduce the text size on your phone. When they made their text smaller, they were able to continue with setting up the AFib notification. It might be worth a try.

[Bonmae1154]

Im in the US I spent a long time with customer service for the afib feature and they couldn’t help me. It’s upsetting that so many customers have trouble with this feature and customer service acts like I’m the only one in the world they’ve heard about this problem. Don’t you think customer service reps should know how to fix this problem for everyone who calls in? They told me they would send me an email with directions on how to fix it. And it was an email saying they were working on their end to remedy the problem but NEVER helped me at all. It’s just wrong to advertise a product with a feature doesn’t work for most people. And it’s just wrong that customer service reps that don’t have product knowledge! I feel ripped off by Fitbit. I think some of these watches are faulty. I first had a charge 5 and couldn’t use the a fib so I bought a charge 6 and still can’t use the a fib feature. 

[PeteS1]

Thanks RiekoC.

My phone text is standard size. Still awaiting any response from Tech Support. Having seen some of the updates from other members I won't hold my breath for a positive outcome!