Unable to complete Charge 6 set up process

[Nonsense24]

I've had multiple Fitbits over the years, but I've never had one like the Charge 6 where it can't even get past pairing with the phone. When I called customer service twice, they asked if I did all of these things (restarted the device, turned off bluetooth, restarted the phone, etc.), which I had already done all of those things multiple times. They then explained that they're having an app issue and that the problem is not with the device or me, but with them. 

Why act like it's the customer's problem up front only to then turn around at the end and admit their fault? The moment Fitbit had these issues on Wednesday, they should have been out front with communication on what's going on and when to expect the fix. I realize it's a bad look right at the release of the Charge 6 (and they want to sell as many as they can), but it only infuriates us more when they don't communicate these issues. 

Anything working for anybody else? Or are we just supposed to wait for an undetermined day and time for our Charge 6s to actually work? I was able to re-pair my Charge 5 without any problem, so there is either something wrong with the Charge 6 device or how the app is pairing with the Charge 6.

Moderator Edit: Clarified subject

[RiekoC]

Hello @rcwchang 

It sounds like you might have a defective Charge 6. If you are still within the return window, it would best to return it to the retailer for an exchange or refund.

[Dartsflyin]

Same. Here it stop working. And now it won't pair

[LolikTest]

How I Fixed a Fitbit Charge 6 Pairing Issue

I bought a Fitbit Charge 6 and initially connected it to my Pixel 9 Pro. I had constant sync issues and the battery status on the phone was incorrect, but overall the Charge 6 worked fine.

Then, I decided to switch phones to a Samsung S25 and connect the Charge 6 to the new device. That's when the problem started. The tracker wouldn't pair with any phone. Every time I entered the PIN from the tracker, my phone would show a "Something Went Wrong" error.

I tried everything I found on the forums, but nothing helped. I even contacted support, but they refused to replace the device or offer any compensation for the non-working tracker.

A few weeks later, I decided to try everything again and still kept getting the same "Something Went Wrong" error.

I became curious to see more detailed error logs during the pairing attempt, so I decided to use ADB Logcat. After enabling Developer Mode and USB Debugging on my phone and connecting it to my computer via USB, I ran adb logcat in the terminal and tried the pairing process one more time. And you know what? It worked!

What likely helped to fix the pairing issue:

• Enabling Developer Mode on the phone.

• Turning on USB Debugging.

• Connecting the phone via USB and running adb logcat (this likely restarts some system services).

• An automatic reset/refresh of Bluetooth services and pairing keys.

[Dartsflyin]

Thanks. I just got newer phone tried  a few time. After a few time. It connected Sent from my Metro by T-Mobile 5G Device

[Allenschex]

Use your Fitbit app. Tap on the top left side of screen where the % of battery life is. A dropdown screen will open and prompt you to add a device to your Fitbit chose your charger 6 and it will sink with Fitbit. 
also make sure you have deleted your previous Fitbit in the Bluetooth settings. This worked for me and it was simple. Good luck.