Workouts not registering on Charge 6

[peblopeet]

I just bought a Charge 6. Since moving to it, my workouts that I start on the app aren’t being recognized. I can be actively walking or running, but the app no longer is not showing activity. Overall my steps are recorded on the device, but not within individual workouts. 

Moderator edit: edited title to clarity.

[CrisVillaFitbit · Accepted solution]

Hello, @peblopeet, and welcome to the community.

Thanks for letting me know about this situation in regards to the exercise tracking on your Charge 6.

Just to confirm, you're manually starting the activity on the exercise app on your Charge 6, right? My best recommendation for you would be to double check you're wearing the Charge 6 correctly and restart it.

Let me know how it goes once you've done this, please.

[peblopeet]

I do indeed know how to wear a watch, thank you. This is the fourth Fitbit I’ve had, and never had any issues until the Charge 6 and being forced to migrate to google. Do you have any other suggestions?

[flat]

My Fitbit Charge 6 is not recording my workouts and heart rate. It recorded my heart rate for my walk this morning, but didn't record my workout. This evening, it didn't record my bike ride and heart rate. I did a hard reset on the Fitbit and restarted my Iphone. I am wearing my watch correctly.

[RiekoC]

Hello @flat 

Are you manually starting & ending your workouts or are you using the Auto Detect?

[hchakravarti]

So apparently today, they claimed they "released" another update for Charge 6.  The issues with their WebAPI still persists.  The Activity tile briefly looked fixed but the tile stopped recognizing any exercise (as in start, then do the exercise for 10+ minutes and stop on the watch/charge) and sync.  I talked to Support, with them giving the same standard response at first -- "restart charge 6, uninstall and reinstall app, pair charge 6..."  But then the reinstall of the app went back to the activity tile greying out.

Support claims no estimated up time or date.. But there are multiple issues with the programming

[JHRosen]

I am having the same problem and have gone through all the steps mentioned in this thread. I have tried both writing workouts into the app directly as well as my more typical starting a workout on the charge and ending it there. No workouts are showing up. This seems to have come up in the last week or so as the last logged workout was last Tuesday.

Any other ideas on how to approach this? 

Thanks!

[RiekoC]

Hello @JHRosen 

There is an issue on the Fitbit side that affects seeing exercise data in the Fitbit app. The team is aware of the problem and is working on a fix. Hopefully, it won't take too long for the fix to roll out.

For now, there's nothing that we can do on our side. As frustrating as it is, we have to wait for the fix to roll out.

[Fran56]

Has the issue with the Fitbit Charger 6 been resolved?  Purchased a Charger 6 two weeks ago - experiencing the same problem as described above.

[Alex.hod86]

I'm with you, I've had a fitbit for 9 years, regularly upgrading every couple of years and I've never had any problems until August this year. It's been one thing after another. This week, none of calories out are showing on my food, my workout and steps didn't track yesterday, despite resetting, reconnecting, the usual routine fitbit spout. It is getting really frustrating. I think I'll be moving to Garmin over the next month, which I've never considered doing but I've had enough now. Their support is useless as it just tells you to restart, reconnect etc, which doesn't resolve the app issue.  

[WileECoyote]

Hi, yes - I’m having the same issues as discussed on this thread and am about to abandon Fitbit as their support is useless.  I’m sick of seeing ‘restart it and check you’re wearing it correctly’. 
I restart it daily but still it doesn’t record correctly.  Such a shame as  it’s my third Fitbit device and they used to be good, but appear to have lost it now. 😟