Fitbit froze during update

[Lizmm]

Charge HR froze last night during update. ☹️ now not functioning at all. Had bar across screen half is shaded and half clear with an exclamation mark at times. 😩

[Hsteele]

try deleting it from your bluetooth and reloading.  The instructions are above^ .  I couldnt follow them exactly, but I deleted the bluetooth and it automatically reloaded and started to update. Now back to normal.  

[Hsteele]

Thank you ACG ! My fitbit is working again as well!!

[Lizmm]

Hi, yes that method worked for me and mine is fine again.
Thank you for taking the time. 👍

Sent from my iPhone

[ACG]

@Gyula

 Nice to hear your up and running. 

[ColleenMM]

Geez, Mine froze updating also ... Thanks for all your feedback. I was able to reset it and it is now working again. I wonder why the update froze so man of our fitbits ... doesn't seem to be good, updating. Next time I may think twice before doing so.  Thanks for all your comments o I could problem solve..

[UKpieman]

Same problem. Downloading a required update . Frozen . Will not restart . I .should have gone out for a run . 

[Lizmm]

It’s not good is it.
However mine is ok now. I switched off Bluetooth on my phone and also told the phone to forget the device. When I switched the Bluetooth back on it found it immediately, finished the update which took a couple of minutes and it was fine thereafter! The battery needed charging, that was all.
Good luck with yours.

Sent from my iPhone

[cdcsmith2000]

When I did the chat, the guy working with me went step by step to try to solve the issue.  Still didn't work so they're sending me a new one.  Have you tried a customer service chat?  

[Lizmm]

No I didn’t, but mine is working fine now. It’s a frustrating glitch! 😉

Sent from my iPhone

[AnissaW]

Thanks so much. I had the same issue, and your fix worked. I am back in business and didn’t even lose any data. You rock!

[Lizmm]

I am glad you are up and running 🏃🏿‍:female_sign: again!

Sent from my iPhone

[CalvinT]

I updated my hr in October and had the same thing happen I got a new fit bit the end of October and just did an update in December and the same thing again frozen half way done update and an exclamation mark.😡😡😡😡😡😡

[Lizmm]

Try forgetting the device in your phone. Switching off Bluetooth. Turn Bluetooth back on and it may be ok. Mine was. Good luck.

Sent from my iPhone

[Noby]

Hi mate,

thank you so much for the valuable points. Mine is updated and working perfectly now.

thank you 

Noble

[CalvinT]

Will try thanks for the suggestion

Sent from my iPhone

[Lizmm]

👍

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[sweetpea_lynsey]

Thank you so much, this fixed my fitbit 🙂

[Lizmm]

👍

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[Whaler]

I have the same problem. Froze half way thru now will not operate. Shows line half loaded. Now what. 

[CalvinT]

Try forgetting it from blue tooth and also delete from app. Then add back


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