Fitbit froze during update

[Lizmm]

Charge HR froze last night during update. ☹️ now not functioning at all. Had bar across screen half is shaded and half clear with an exclamation mark at times. 😩

[Knitgrr]

This did not work for me— it is stuck mid-update.

[Knitgrr]

Mine remains frozen also.

[CalvinT]

I called Fitbit help line and they sent me a new fit bit

Sent from my iPhone

[janscally]

thank you so much for this post it is finally working again I called twice to fitbit they were no help I almost gave up it is working again thanks for posting in the help category 

[GoHarder]

Absolutely follow this guys advice! All the reps from Fitbit have told us that we would have to buy a new device. They said whatever you do, don't unpair from your Bluetooth or unpair your device! After weeks of suffering without my device, I followed the steps you listed here and it's working just like before! Thank you!

[Lizmm]

Hi.
Can I suggest
- forget this device on phone Bluetooth
- turn off Bluetooth
- wait a few seconds and turn Bluetooth back on.
The phone automatically found my device. It finished update in a few minutes and had worked fine since.
This worked for me and hopefully will work for you.

Sent from my iPhone

[Lizmm]

Yes this worked for mine and is fine now. 👍

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[janscally]

i did exactly that and it is working after not having for three days thank you

[Lizmm]

Oh dear.
Mine works now after forgetting the device on phone Bluetooth, turning Bluetooth off and back on again and it finished update and worked fine.

Sent from my iPhone

[ACG]

@GoHarder wrote:

Absolutely follow this guys advice! All the reps from Fitbit have told us that we would have to buy a new device. They said whatever you do, don't unpair from your Bluetooth or unpair your device! After weeks of suffering without my device, I followed the steps you listed here and it's working just like before! Thank you!

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I can't believe we're smarter than the Fitbit service representatives. 

Great to hear @GoHarder that your up and running along with @janscally

[Whaler]

Thx. I actually called Fitbit support and we successfully reset my device.

Sent from my iPhone

[Whaler]

Hi mine is back up. Fitbit help walked me thru the reset. Back in action. Thx

Sent from my iPhone

[ACG]

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Whaler wrote: Thx. I was lucky. Fit bit help got me reset and running. 

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Nice @Whaler

Could you add any advice on here what they told you to do. 

This might be the cheat sheet below that they are using to walk most through the process. 

Why can't I update my tracker.
https://help.fitbit.com/articles/en_US/Help_article/2047

[Whaler]

That is essentially how it was fixed. Problem could have been that tracker wasn’t fully charged for update. However it was even weaker on second attempt but it caught and finished reset quickly this time. Fully working now.

Sent from my iPhone

[ces12]

i had same problem this is what i did

• remove charge HR from list of bluetooth devices– deleted it
• reset my charge HR---

          connect the fitbit  charging cable to my laptop

          then held the button on the charge HR for 10 to 15 seconds

• then started my fitbit app on my phone
• looked like the charge HR started to finish the update

after it was complete

      5) re started my Bluetooth connection – it found the charge HR (paired with it)

[GreenDragonfly]

Oh my goodness! It WORKED! I've been struggling with this darn update for DAYS! Thanks for the final part of the fix.

[Jimmybling]

I am amazed. This process worked wonderfully after being frozen for over a week. I didn’t know what to do so I took to google. Thank you “Fitbit community”. I couldn’t have done this without your help.

[Gyula]

So glad for you. It’s frustrating to get used to an instrument and have it quit on you.
Enjoy!

Sent from my iPhone
Gyula

[Lizmm]

👍

Sent from my iPhone

[Ja_plymale]

Thank this is an eventual problem mine has also done the same thing and have not been able to use it sense