Female Health tile doesn’t work, grey tile

[a-k-b]

Yesterday i bought the Fitbit Charge 3. Everything is fine. Except the female tracking tile. It shows grey as if it crashes or just stops loading, when I tap the tile. I tried every solution (delete the tile, on/off iPhone, on/off Bluetooth, removing te app en install it back). Nothing seens to work. Can anybody give me the solution to this problem? Thanks. 

Moderator edit: Updated subject for clarity.

[LVranken]

Here’s the screenshot 

[MarreFitbit]

Welcome on board @DorienG, it's nice to see you here! Please make sure you are updated to the latest app version - 2.81.1 for iOS. If you are, let's try the following:

• Log out from your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

If the issue persists, can you please send me a screen shot showing the tiles available on your Fitbit app?

To show, hide, or rearrange tiles on your dashboard:

1. From the Fitbit app dashboard, tap or click Edit at the bottom of the dashboard.
2. To hide tiles, tap the x or -  icon in the top left corner of the tile you want to hide.
3. To show hidden tiles, tap or click the + icon in the top left corner of the tile you want to show.
4. To rearrange tiles, hold and drag the tile to a new location.
5. Tap or click Done.

Hope this helps, I'll be around. Keep me posted! 

[KirstenCB]

Since yesterday my new Charge 3 in use and installed and also with me it does not work (iPhone 7+). IOS is up to date and I also come from the Netherlands.

[DorienG]

Hi

The app is up to date. I tried logging out and restarting the phone but it still doesn’t work. 

Could it it help to delete the app and reinstall it? Or do I lose all my data if I do that?

Do send you the screenshots here or in an other way?

[HattiInge]

Same problem here. Iphone SE up to date, app up to date. Also in dutch language (Belgium).

[MarreFitbit]

Hey there @DorienG, thanks for getting back! Before uninstalling your app, I'd recommend to sync your tracker. Once you've synced, try uninstalling and reinstalling the app. 

Please send the screen shots here. In order to add a photo to your reply:

* When you're in the reply page, click on the Photos icon. 

* Then, click on the Choose File in the middle of the grey window that will pop up

* Search for the photo on your computer and click on Open.

* Once the image shows up in the grey windows, select the size and the position (1) and click on Done (2)

 

I hope this can be helpful; give it a try, I'll be waiting for your reply! 

[MarreFitbit]

Hello everyone @HattiInge, @a-k-b, @KirstenCB, and @LVranken! Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[DorienG]

Here are the screenshots of the active tiles in my app. I will sync now and then delete and reinstall the app. 

[DorienG]

No change after deleting and reinstalling the app..

[MarreFitbit]

Thanks for the screen shots provided @DorienG! Also, thanks for following the steps I recommended. 

We’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[KatyBo]

Same here, and I’m from Belgium...

Regards,

Katrien

[Domi_vd · Accepted solution]

Hi everybody,

Had the same problem on my iphone 6.

My smart boyfriend found the problem!

If you change the language of your ipone from 'Dutch' to 'English', then the female health app does work!  After you started the female health app and put in your settings, you can change the language of your iPhone back to 'dutch' and the female health app still works!

Kind regards,

Domi

[KirstenCB]

Yeeeeesssss!! Thank you!

[a-k-b]

Thanks!!!!! This solution works!!!!

[YojanaFitbit]

Hi @KirstenCB and @a-k-b, thanks for confirming that this workaround worked. 

Special thanks to your boyfriend @Domi_vd! We've marked this post as the Accepted Solution of the this thread in order to have the feedback from other users. We're still working on finding the root cause of this, but this is a great workaround. 

Please keep sharing your feedback.

[MarreFitbit]

Welcome on board @AVDANA, it's nice to see you here! Thanks for sharing this information with us. Apparently the issue is only happening with iOS platform, we're currently looking into this. However, I was wondering if your language is set to "Dutch"?

A great user shared a workaround that worked for her. Let's give it a try to see if that works for you too. 

Well, If you change the language of your phone from 'Dutch' to 'English', then the Female Health app does work.  After you started the Female Health app and put in your settings, you can change the language of your phone back to 'Dutch' and the female health app still works.

Thanks for moving the post to this board @NellyG! 

Hope we can find a fix soon. I really appreciate your patience while we're working on this.