help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Red X and Logo Flashing

‎06-23-2024 01:51

‎06-23-2024 01:51

Fitbit logo and red x flashing on screen continuously despite factory reset and repairing of device. 

Best Answer
0 Votes
3 REPLIES 3

‎07-06-2024 09:13

‎07-06-2024 09:13

Have you tried charging the device?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer
0 Votes

‎07-06-2024 10:36

‎07-06-2024 10:36

@Awynch   Can you please confirm your Fitbit model?  The Fitbit logo and rex X aren't Ace LTE error screens.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎07-07-2024 05:49

‎07-07-2024 05:49

Hi @Awynch - Is your fitbit logo the green hand giving the peace sign? If it is, try to do a factory reset from inside the Ace app on your phone unless you've already tried that. If you have, try doing the factory reset on the watch itself.

Hope this helps, keep us posted!

Best Answer