help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App Shows Activity When Not Wearing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2021 07:24

‎12-25-2021 07:24

 

My Versa 2 died over 1 month ago, but the app continues to show activity.  Have others had this issue?  Is there a way to reset the app so that it is more accurate?  I am curious how accurate it ever was.

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-25-2021 15:02

‎12-25-2021 15:02

Did you by any chance activated Mobile Tracking? 

 

Best Answer

‎01-03-2022 17:18

In response to SunsetRunner

‎01-03-2022 17:18

Welcome to the Fitbit Community, @SunriseRun489.

 

Thank you for the information provided.

 

There is no option to reset the Fitbit app, however like mentioned above, you might be registering steps and distance with your phone. For more information about how MobileTrack works, please visit this article. In addition, activities can be manually logged on your Fitbit Account as explained here.

 

Thanks for your support, @SunsetRunner.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes