Apps and clock faces won't load

[afcowboy84]

This problem seems to be a known issue, but am curious if there was a fix to this issue yet.  I have the Versa 2 and am suddenly having an issue with installing apps and clock faces.  For some reason the Starbucks and Fitbit Coach apps are in the perpetual cycle of not being able to update or install and there are a couple clock faces that are unable to install and keeps giving me the "Unable to install; Install failed, please try again later" prompts.  I have already Factory Restart'd the device without avail and doesn't seem to go away.  I have linked the device to the wifi and bluetooth, but that doesn't seem to work.  I have also uninstalled the app from my android phone and reinstalled the app, but that didn't work either.  Is there a way to either remove these apps and clock faces from my download list or fix the error so that they can finish the install?

Moderator Edit: Clarified subject

[Abba2]

I have the same problem.  Bit I also have a question: who actually answers these questions?  Is it Fitbit or other users? 

[MarreFitbit · Accepted solution]

Hi there @afcowboy84 @Abba2, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit devices before reaching out. 

In addition to the steps you've tried, please try following the below steps:

1. Make sure mobile app and Firmware version are up-to-date.
2. Restart your Fitbit device. 
3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

For more information, see How do I troubleshoot apps on my Fitbit device? 

[afcowboy84]

Unfortunately, these steps did not work.  Although I am not getting the "Unable to install; Install failed, please try again later" prompt, they are still not downloading and are forever in the "thinking" cycle with the red dot sliding back and forth without result.  This has been the case with the Fitbit Coach and Starbucks apps as well as the Back to the Future clockface by John Sanders.  Is there a way to remove them from the list and reload them perhaps?

[MarreFitbit]

@afcowboy84 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of all the steps you've done already, this way you can also avoid repeating yourself again.