Bitmoji clock face stuck on preparing to teleport

[ECW1]

Downloaded the Bitmoji watch face and connected it to SnapChat but it won't teleport.  I've kept the watch close and followed the necessary steps.  I disconnected and reconnected the app, restarted my watch, disconnected and reconnected Bitmoji to SnapChat, disconnected and reconnected bluetooth and no success.  I've revoked the watchface until I can get a result on how to solve this issue.  The excitement has officially wore off lol.

Thank you. (Fitbit Sense).

Moderator Edit: Clarified subject and updated label

[SunsetRunner]

Hello @hheflin530 

I spoke with someone earlier who said they were able to get there’s to work. She explained here in this forum.: https://community.fitbit.com/t5/Other-Versa-Smartwatches/How-can-I-get-Bitmoji-to-teleport-to-my-Fit.... Maybe this might help you as well. It is a known issue at this time apparently but I’ve seen some individuals actually get theirs up and running. I hope you do as well. 😉

[Nicole2913]

I’m having the same problem.

We should all rate the app a 1-Star. Maybe they’ll fix it then…. 🤷🏼‍:female_sign: 

[Mcmdcuellar]

We all should do it !👍

[LizzyFitbit]

Hi everyone.

Thanks for keeping me posted about this situation. I understand your point of view and I apologize for the experience that you've had with your Fitbit devices. As you may know, our team is aware of this situation and they're working to identify a solution. Once I have more details, I'll update this thread.

Please know your feedback hasn't gone unnoticed, and we'll keep providing it to our team so they can be informed of this situation.

[lizzyhayhay]

Is this actively being worked on? Google (and therefore Fitbit) is known to abandon projects. Please let me know so I can know to keep waiting or move on.  

[cococonundrum]

It's been an issue since February with no fix, so pretty sure it won't be.

[alipooh9]

They said that they see all our comments and working on it. We don't know how long that will take but they acknowledged.

[Nicole2913]

 

I just tried it again today and it worked! It actually counted up to 100%, then I thought it still wasn’t working but the clock had changed and it took a bit but my Bitmoji actually showed up!!

[macfeisty]

Wow, that's great, im trying it now, I actually reported this to snapchat & fitbit ti fet it sorted

Sent from Samsung Mobile on O2
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[Mcmdcuellar]

• I’ll try when I get home let you know ltr

[josumnida]

I was so excited when I saw this but tried and it didn't work for me.  

I'll keep trying and someday I hope it works again!

[Mcmdcuellar]

I’ll try when I get home but listening to u it may not 

[MissKittycat40]

OMG its working woohooooooo!!!  FINALLY!!!!!

[Mcmdcuellar]

I’m trying as I write this note and nothing happens in my end , it does NOT work yet ! any other person with the same problem and now is fixed for them let me know as for now NOT WORKING . 

[Mcmdcuellar]

Nothing work in my end , still not working 

[Maryam]

Was anyone ever able to get this to work? I had to set up a replacement Fitbit and the bitmoji won't teleport. 

[CRBMARTIN]

I have not been able to get mine to work. I give up! 

[Mcmdcuellar]

I don’t think so , I tried yesterday because someone said it was working but Naaa still down 

[Mcmdcuellar]

Me too . Yesterday was my last time I did  and nothing 

[Robrob]

I tried it yesterday…. And it worked!!!!

Sent from my iPhone