Can't start apps

[jMcb27]

I can't start any custom app. when I click in the app icon, the watch instead of running the app returns to the choosing app screen. Some others start... but the same happens when I click in the start button. 

The standard apps (the ones that were pre-installed) run normally  

Moderator edit: updated subject for clarity

[SunsetRunner]

hello

just try to uninstall and reinstall custom apps.

can you name these apps?

[jMcb27]

I did that and also installed new apps and the same happens. So I think the problem is not regarding the apps. This is the list of apps that I installed and do not work. Do not open. Vibrate HR Zo WorkFlow Virt. Partner X Spotify HR Pomodoro (installed after I noticed the problem) Close as I click in the start button. Triathlon Duathlon Tomatina (installed after I noticed the problem)

[MarreFitbit]

Hello @jMcb27, thanks for stopping by! Thanks so much for listing the name of the apps you're having issues with and for also trying to troubleshoot them.

I'd recommend taking a look at the help article: How do I install and manage apps on my Fitbit watch? and if you have trouble setting up an app, see How do I set up and troubleshoot apps on my Fitbit watch?

For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations.

In this case is recommendable to contact the third party developer. To do so, please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

Thanks for your help here @SunsetRunner! 

Let us know if there's anything else we may do to assist you with. 

[jMcb27]

No, your recommendations do not help. 

I think the problem is not regarding the fact that these apps were made by third party developers. That would make sense if all the apps were produced by the same developer and it's not the case.

Thank you.     

[MarreFitbit · Accepted solution]

Hello @jMcb27, thanks for coming back! I'd recommend restarting your Fitbit device and try to access to the Apps again.

If the issue persists, please make sure you've followed the troubleshooting steps provided in this help article.

I'll be around if there's anything else I may do to assist you with.