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Cannot set up Charge 5 and Inspire 2 together

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‎07-08-2023 14:50 - last edited on ‎07-25-2023 16:23 by Fitbit Moderator

‎07-08-2023 14:50 - last edited on ‎07-25-2023 16:23 by Fitbit Moderator

I have 2 fitbit trackers and in the past I was able to have them both synced.  For some odd reason the app now makes me replace my current fitbit tracker if I purchase a second to use when my first is charging.  If anyone finds a workaround or if I'm wrong that the app developer removed this capability please let me know.  Just doesn't make sense to me.

Moderator Edit: Clarified subject and updated label

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‎07-09-2023 07:34

‎07-09-2023 07:34

Hello @wayogini and welcome to the Community.  I looked at your public profile and see that you are a long time Fitbit user.  You don't say what models are involved.  But I can tell you what happened over time.  Fitbit introduced its Gallery for clock faces and apps around the time the Charge 3 was released.  Fitbit made a fundamental change in its programming with that change.  You can only have one Fitbit that has a Gallery on your account at a time.  The is no workaround for this.  Many users want to have their newer Fitbit for most of the time and an older model for the dirty jobs.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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2 REPLIES 2

‎07-09-2023 07:34

‎07-09-2023 07:34

Hello @wayogini and welcome to the Community.  I looked at your public profile and see that you are a long time Fitbit user.  You don't say what models are involved.  But I can tell you what happened over time.  Fitbit introduced its Gallery for clock faces and apps around the time the Charge 3 was released.  Fitbit made a fundamental change in its programming with that change.  You can only have one Fitbit that has a Gallery on your account at a time.  The is no workaround for this.  Many users want to have their newer Fitbit for most of the time and an older model for the dirty jobs.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-09-2023 08:10

In response to LZeeW

‎07-09-2023 08:10

Sorry to hear this - I upgraded to a charge 5 but still have my inspire 2. The charge battery doesn't last as long and is also so much clunkier. I like having a tracker on 24/7 and prefer wearing the Inspire when I want something dressier. Also the band on the charge is a step back - difficult to secure.

It seems that the code for 2 trackers is in the app somewhere and could be programmed.

Very disappointed
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