E*TRADE app will not sync with watch

[Wolfman123456]

E*TRADE will not sync with watch, I can not put a stock on it

Moderator Edit: Clarified subject

[JuanJoFitbit]

@Wolfman123456 Welcome to our Fitbit Community! Let me help you with the syncing issue that you are experiencing between your Fitbit watch and E-TRADE. Please follow the troubleshooting steps that are listed in this help article.

Let me know how it goes! 😀

[wnysubaru]

This app doesn’t work.  Get “create a watchlist” error constantly.  Stopped working 10 days ago 

[Wolfman123456]

So why ?

The Wolf

[pdorfling]

There seems to be an issue with the app. I am no longer able to add or update stocks to my watch.  Its been approximately 2 weeks. I keep uninstalling the app hoping it will work. It doesnt even sync the default DOW info.

[Wolfman123456]

We get it fixed

The Wolf

[troutseeker]

Hi. I have a Versa. The etrade Fitbit app will not let me add any new stocks. I followed all thr things above. 

[troutseeker]

Did not work. I cant add a stock ticker on the Fitbit app to get displayed on the watch.

[theneverman]

Here's the problem, specifically.  I have an Ionic and selected the E*Trade icon on the watch, once loaded it tells you to "Create a watchlist - Use the Fitbit mobile app to select your stocks".  I have the Fitbit app working properly on my Android based Pixel 3, everything syncs as it should with the E*Trade app as the exception.

Opening the Fitbit app on my phone,  navigate to apps, select the SETTINGS gear on E*Trade and I get a screen where I can "Add list item...", select this function, and I get a nearly empty screen where I can type my stock ticker name, for example I type 'APPL' and there's no SEARCH or ENTER button in app, so my only choice is to hit the RETURN button on the keyboard and nothing happens.  

Furthermore, I have the DJI and NASDAQ indexes pre-loaded on the screen and when you choose SEND TO WATCH, it appears to go through a short process and then nothing is uploaded to the watch.

My guess is this app is no longer supported and should either be deleted from the Fitbit app as a choice, or have someone fix it.  

and went to populate my watch with specific stocks.  

[MarreFitbit]

Welcome to the Community Forums @theneverman! Thanks for already trying troubleshooting this syncing issue with E*Trade and for the detailed information you've provided. 

Please verify that you have the most up-to-date mobile app and firmware version to complete the synchronization correctly. 

If the issue persists, please let me know so we can continue to monitor the situation, and work with our partners at E*trade to help identify and resolve this issue.

I'll be around, keep me posted.

[troutseeker]

I have the most current version.

[MarreFitbit]

Hello @troutseeker, thanks for making sure you have the most current version. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Let me know if there's anything else I may do to assist you in the meantime. 

[troutseeker]

This does not help. Does it work or not. All my research indicates many
people can't get it work. This did not help to monitor the situation. Whats
the fix or just tell everyone to delete it.

[pdorfling]

It has not worked since the last update.  Either fix the app or remove it. 

[Sinbad99]

Unfortunately, after installing the App on three different Versa devices and also upgrading all devices to use the latest version of the Fibit OS, the etrade app is not working at all. I remember it used to work beautifully when it first came out. However, now it's just not working. Please fix as this problem is there for a few months now!

[MarreFitbit]

Hello there @troutseeker, @pdorfling, and @Sinbad99! Thank you for the thorough feedback for the Fitbit devices. We appreciate your efforts while trying to troubleshoot this syncing issue. 

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I'm sorry that I cannot provide more information about this situation. We’re aware of it, but may not be able to provide a fix in the immediate future. 

Please let us know if you have any other questions.

[wnysubaru]

Agree, app stopped working and should be removed from app stores.  I deleted from my device.

[MarreFitbit]

Hello @wnysubaru! I totally understand how you feel about this app. 

As soon as we have updates about this issue, we'll make sure to keep you all posted. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. We're sorry for any trouble.

Let me know if you have any questions present.