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Fitbit App stopped updated sleep and heart rate tracking

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‎02-18-2022 16:43

‎02-18-2022 16:43

Since Feb 7th, my charger 5 wont send to my app on apple phone 12 daily sleep and heart rate tracking.  I've had the charger 5 since Sept 2021 without any problems? I've tuned off my device and turned it back on. It sync up my daily steps without any problems, bu those two areas wont sync up om my app.  Not sure what to do?  I see the heart rate and the charger 5 tells me when I am in my exercise zone. So I know it is getting my heart rate data. Any suggestions? Search this site and google, but none were able to help my get my tracking back on the app.

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‎02-19-2022 07:43

‎02-19-2022 07:43

I turned my de vice off and back on.  That seems to have worked. All good now.

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