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Getting "to continue using ASK visit kzl.io/code"?

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‎07-05-2018 07:42 - last edited on ‎07-06-2018 07:05 by Fitbit Moderator

‎07-05-2018 07:42 - last edited on ‎07-06-2018 07:05 by Fitbit Moderator

My fitbit has this message on the screen. "To continue using ASK please visit kzl.io/code and enter this code" then a code is provide. I cant get rid of it, what do I do? TIA

 

Moderator edit: Updated subject for clarity 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎12-27-2018 03:26

In response to T-roy85

‎12-27-2018 03:26

Welcome on board @T-roy85! Have you tried restarting your Versa? Then, try switching to a different clock face and see if the restart does the trick. 

 

If you keep having difficulties with the ASK clock face. For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations. It's up to the owner of the third party app to implement or update features for their app so in this case is recommendable to contact the third party developer to learn more about future implementations. 

 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

 

Hope this helps! 

Maria | Community Moderator, Fitbit


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Best Answer
85 REPLIES 85

‎07-05-2018 07:50

‎07-05-2018 07:50

HI. ASK is a paid clock face. If you don`t want to pay for it just choose another clock face and you should be fine. 

Best Answer

‎07-05-2018 08:45

‎07-05-2018 08:45

Thanks so much!

Best Answer

‎07-05-2018 08:45

In response to MassiP

‎07-05-2018 08:45

Thank you

Best Answer

‎07-05-2018 20:50

‎07-05-2018 20:50

Apparently ASK is a payed app or clock, and your trial period is over. 

To get rid of it please re-read your post. 

@LIZTM wrote:

"To continue using ASK please visit kzl.io/code and enter this code" 

You go to the page, then you enter the provided code, on the next page that opens. you pay for ASK. This payment may be done through PayPal. Most are less then $2, with many under $0.50. 

Within a second after paying, the notice will be removed. 

Best Answer

‎09-29-2018 16:27

‎09-29-2018 16:27

you need to purchase the clock or change it to a free one, in order for it to erase. same thing happened to me, when i chose the water lily clock. hope this helps.

Best Answer

‎10-07-2018 07:51

‎10-07-2018 07:51

Please let me use this code thank you 

Best Answer

‎10-07-2018 10:34

In response to Brittpascal1990

‎10-07-2018 10:34

@Brittpascal1990 I don't understand.

When you go to the page at kzl.io/code you have two options. If you haven't bought the app or watch face then choose purchase and pay for it. You will then be given a code tyat gets entered on the ionic.

 

If the app/clock has already been bought, then choose I already purchased, enter the email used and you will be given a code to enter into the ionic.

Best Answer

‎11-13-2018 22:35

In response to Rich_Laue

‎11-13-2018 22:35

I have just paid for the clock face I like and it only cost 97p in the UK...

Best Answer

‎11-14-2018 11:24

In response to Brittpascal1990

‎11-14-2018 11:24

@Brittpascal1990 wrote:

Please let me use this code thank you 

Nice try.

Work out...eat... sleep...repeat!
Dave | California

Best Answer

‎12-08-2018 06:20

‎12-08-2018 06:20

Kzl.io/code 69052

Best Answer
0 Votes

‎12-08-2018 19:22

In response to Shakthising

‎12-08-2018 19:22

@Shakthising I'm not sure what your asking. If you want to continue using the app or clock face then follow the instructions on the tracker and go to Kzl.io/code. You will get a different code to enter.

 

Now if the app was already paid for, be you want to choose the already paid option, then enter the email and code.

 

This is a paid app or clock and your trial period is over.

 

 

Best Answer

‎12-18-2018 04:24

‎12-18-2018 04:24

How do I enter the code given xxx

Best Answer

‎12-18-2018 05:37

In response to Bubblechops1961

‎12-18-2018 05:37

Hello @Bubblechops1961 please go to the address displayed on the Ionic 

If you haven't bought the watch face you will press the buy button and then enter the code and pay for it.

 

If you have previously bought the face then choose the I already bought option.

 

The address is also listed in the subject of this thread.

Best Answer

‎12-20-2018 15:45

In response to MassiP

‎12-20-2018 15:45

Versa was unable to show other clockfaces....instead had an error message

Best Answer
0 Votes

‎12-21-2018 03:14

In response to Bubblechops1961

‎12-21-2018 03:14

How did entertain the code give me 

Best Answer
0 Votes

‎12-21-2018 12:04

In response to MassiP

‎12-21-2018 12:04

I have already paid full price for my watch face keep getting a code and ask for me to pay again, this is thievery and needs to be reported. 

Best Answer

‎12-21-2018 16:19

In response to giantfan

‎12-21-2018 16:19

@giantfan wrote:

Versa was unable to show other clockfaces....instead had an error message

What type of work message are you getting @giantfan?

 

Sorry @Letwin o do not understand the question.

 

@Lbacon unfortunately Fitbit hammer made it possible to keep a watch registered to a user.

Ai explained above, go to the web site your asking to go to. Then tap I already payed and follow the prompts.

Best Answer

‎12-22-2018 02:51

‎12-22-2018 02:51

How to enter the kal.io/code 20549

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0 Votes

‎12-22-2018 02:59 - edited ‎12-22-2018 03:00

In response to Shakthising

‎12-22-2018 02:59 - edited ‎12-22-2018 03:00

@Shakthising wrote:

How to enter the kal.io/code 20549

Go to the web page at kzl.io/code 

Then type in the code and tsp contcontinue.

Fill it the form on the next page

 

Nite it us KZL nit KAL 

Or use https://k-pay.io/code/

Note that every time the Fitbit displays the code it will be a different number.

 

Best Answer